Mailchimp added via API

  • Resolved humananimal

    (@humananimal)


    4 years, 10 months ago

    Hi

    I’m using the mailchimp widget, and I have an issue, since MailChimp cannot send opt-in emails after the plugin sign up…

    I checked with their support to find out why, they said:
    it appears the contacts are being added directly as “Subscribed”.

    HOW CAN I CHANGE THIS on the widget?

    THANK YOU, EXCELLENT PLUGIN in all other aspects!
    🙂

Viewing 8 replies - 1 through 8 (of 8 total)
  • Prosenjit Barman

    (@prosenjitbarman)

    4 years, 10 months ago

    Hi @humananimal

    According to Mailchimp, Double opt-in can only be enabled for Mailchimp signup forms. Since Mailchimp hasn’t enabled this option for the API, that is why the user will not receive any confirmation email after finishing the signup process through the API. They will be directly added to your Audience list as a Subscribed user. The API configuration is fully covered by Mailchimp and we don’t have any control over it. I hope you can understand the matter.

    Let me know if you need any further assistance.

    Best Regards
    Prosenjit

    Thread Starter humananimal

    (@humananimal)

    4 years, 10 months ago

    Thank you for the info!
    I am also attaching for you the reply I got from MailChimp about this, which leaves me without any solution really, since both sides say it’s the other side 🙂
    —————
    Mailchimp:

    when our agent was referring to enabling the double opt in for the API, this isn’t done in Mailchimp. This is going to need to be done wherever the API calls are originating from. Instead of sending the contacts over as “Subscribed” they will need to be sent over as “Pending.” And since we aren’t extensively trained with sending these calls over, it would be best to work on this with a developer or the support team where the API calls are originating. If you have any other questions, let us know.

    benjirahmed

    (@benjirahmed)

    4 years, 10 months ago

    Hi @humananimal ,

    Can you please confirm us that the double opt-in option enabled from Mailchimp settings?
    (screenshot).

    Let us know the update.

    Regards,
    Benjir

    Thread Starter humananimal

    (@humananimal)

    4 years, 10 months ago

    Thank you for the reply!

    YES, I confirm, it is enabled.

    benjirahmed

    (@benjirahmed)

    4 years, 10 months ago

    Hi @humananimal ,

    We have successfully reproduced this double opt-in issue in our development environment and already sent to our development team.

    Hopefully this issue will be fixed in our future update. Till then stay with us and stay tuned.

    Regards,
    Benjir

    Thread Starter humananimal

    (@humananimal)

    4 years, 10 months ago

    thank you very much for the update

    this kind of support makes me not only appreciate the product but make it more likely I would pay for the premium version

    THANKS AGAIN 🙂

    benjirahmed

    (@benjirahmed)

    4 years, 10 months ago

    Hi @humananimal ,

    We have released an update and this issue has been fixed. Please install the latest version of ElementsKit plugin and you will find the option for enabling double opt-in for Mailchimp (screenshot).

    Let us know the update and we are always here to help you.

    Regards,
    Benjir

    Thread Starter humananimal

    (@humananimal)

    4 years, 10 months ago

    PERFECT!!

    Thank you for the update

Viewing 8 replies - 1 through 8 (of 8 total)

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