Title: Mailchimp Integration Problem Last modified: January 21, 2022 --- # Mailchimp Integration Problem * Resolved [ashankrao](https://wordpress.org/support/users/ashankrao/) * (@ashankrao) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/) * Hi team, * I want to integrate my Mailchimp account with my Forminator form. * What’s done: * I was able to connect my Mailchimp account with Forminator successfully under the Integrations page of the Plugin. * What’s not happening: * when I try to map my form fields with the Mailchimp audience, under the Integrations tab of the form, it just keeps on loading. I was able to select the audience from the list it pulls up from my Mailchimp account, then I click on the ‘Next’ button which just keeps on showing loading, next step doesn’t appear. * Have already tried disabling and reactivating the plugin. But it didn’t work. Could you please help me with this at the earliest? * Thank you Regards Ashank Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Support [Imran – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support9/) * (@wpmudev-support9) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15277323) * Hello [@ashankrao](https://wordpress.org/support/users/ashankrao/) ! * I’m very sorry to hear that you’ve experienced this issue! * When the issue happens, are there any errors in the JS Console in the browser? * Here are the steps to open the console in most popular browsers: [https://balsamiq.com/support/faqs/browserconsole/](https://balsamiq.com/support/faqs/browserconsole/) * Please trigger the issue once again and share a screenshot of the output if there’s anything there, especially in red. This will give us clues as to what may be the cause here. * Best regards, Pawel * Thread Starter [ashankrao](https://wordpress.org/support/users/ashankrao/) * (@ashankrao) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15278925) * Hi Pawel, * Thanks for getting back to me. * Here’s the requested screenshot. Hope this helps. * > [View post on imgur.com](https://imgur.com/a/sVjwLc1) * Looking to hearing from you soon Regards Ashank * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15281798) * Hi [@ashankrao](https://wordpress.org/support/users/ashankrao/) * I hope you are doing well. * The screenshot helped, it is a fatal error. * Could you please enable the WordPress to debug mode following this guide [https://wpmudev.com/blog/debugging-wordpress-how-to-use-wp_debug/](https://wpmudev.com/blog/debugging-wordpress-how-to-use-wp_debug/) replicate the issue, the same problem will return, but this time checks the wp- content folder for a debug.log, download it, upload to Google Drive and share the URL? * Best Regards Patrick Freitas * [developer04pegasus](https://wordpress.org/support/users/developer04pegasus/) * (@developer04pegasus) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15291644) * Hi Patrick, * Thanks for writing back. * Apologies for the delay. * I did follow the steps you mentioned, but in the end, there was no debug.log file in the wp-content folder. * However, the same problem occurred. * Not sure what else can I help you with at the moment. * Thanks for all your help Regards Lavanya * Plugin Support [Nithin – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport11/) * (@wpmudevsupport11) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15300858) * Hi [@developer04pegasus](https://wordpress.org/support/users/developer04pegasus/), * > there was no debug.log file in the wp-content folder. * Just to be sure did you try replicating the issue once the debug mode is enabled? There could be a chance that the debug.log file won’t get generated if you didn’t try to replicate the issue. * If you have already tried and still debug.log file isn’t generated, then I’m afraid the issue sounds more like a conflict. * To rule out a conflict, could you also please check whether you get the same issue if you switch to a default WordPress theme and by deactivating all the plugins except Forminator? * This would give a better idea of what might be causing it. Please do let us know how that goes. * Looking forward to your response. * Kind Regards, Nithin * Plugin Support [Amin – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support2/) * (@wpmudev-support2) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15326318) * Hello [@developer04pegasus](https://wordpress.org/support/users/developer04pegasus/), * We haven’t heard from you for some time now, so it looks like you don’t need our assistance anymore. * Feel free to re-open this ticket if needed. * Kind regards Kasia * [developer04pegasus](https://wordpress.org/support/users/developer04pegasus/) * (@developer04pegasus) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15327974) * Hi Kasia, * Sorry for the late reply. We were busy with some other issue. * So I tried the integration process again, it still didn’t work, but I was able to find a debug.log file generated in our content folder this time. Here’s the link to the file: [https://we.tl/t-oz4TNF1r46](https://we.tl/t-oz4TNF1r46) * Hope this helps. We really need to solve this asap. * Also, we did the conflict test, even with only the forminator plugin and wordpress default theme activated, integration was not successful, same reloading problem was there. * Looking forward to your reply Regards Lavanya * Plugin Support [Patrick – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport12/) * (@wpmudevsupport12) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15329682) * Hi [@developer04pegasus](https://wordpress.org/support/users/developer04pegasus/) * Thank you for the update. * I can see the error “Fatal error: Uncaught Forminator_Addon_Mailchimp_Wp_Api_Exception: Failed to process request : Your merge fields were invalid.” * It means there is a difference between Forminator field type and MailChimp, please double check your merge field in Mail Chimp, for example, if you are a Select Field in Forminator make sure the MailChimp is also a Select field. * On an important note, I can see your username and for the thread starter are different, per forum rules we don’t spam the thread starter, in case it is a different site could you please create a new ticket so we can handle it from there? * Let us know the result you got. Best Regards Patrick Freitas * [developer04pegasus](https://wordpress.org/support/users/developer04pegasus/) * (@developer04pegasus) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15335748) * Hi Patrick, * Thanks for your reply. It worked, we were able to link the Mailchimp audience with our form successfully, thank you. * Just one more query. We are using the post submission form type and wanted to understand how does the Mailchimp integration works in such a case. For example, I submitted the form and I was able to see my details under the Mailchimp audience, which is perfect, what we want. Now, I submitted the form again, cause any person can submit any number of posts he/ she wants. But this time instead of the success message the following notification appeared. * “An error occurred while processing the form. Please try again” * Even though this error message popped up, the post was submitted successfully. I was able to see it in the backend being an admin. And it’s not an ideal behaviour because as a user I’d have submitted the form again. * Also, I used the same name and email both times. * And sorry for the confusion, the thread starter is my colleague and since he is busy with some other tasks I had to take over the conversation. We are still talking about the same site here. * Thanks a ton Looking to hearing from you soon Regards Lavanya * [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/) * (@wpmudevsupport13) * [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15343184) * Hi [@developer04pegasus](https://wordpress.org/support/users/developer04pegasus/) * I made a test on my lab site with Mailchimp connected and when I use the same email I get a positive message all the time. * Could you share with us your Mailchimp fields names and which fields you map from Forminator? * Also please share, if possible your form in the next reply. You can export it from your site and upload it to dropbox or google drive. * Kind Regards, Kris - This reply was modified 4 years, 4 months ago by [Kris - WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/). Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Mailchimp Integration Problem’ is closed to new replies. * ![](https://ps.w.org/forminator/assets/icon-256x256.gif?rev=3443182) * [Forminator Forms – Contact Form, Payment Form & Custom Form Builder](https://wordpress.org/plugins/forminator/) * [Frequently Asked Questions](https://wordpress.org/plugins/forminator/#faq) * [Support Threads](https://wordpress.org/support/plugin/forminator/) * [Active Topics](https://wordpress.org/support/plugin/forminator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forminator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forminator/reviews/) * 10 replies * 7 participants * Last reply from: [Kris – WPMU DEV Support](https://wordpress.org/support/users/wpmudevsupport13/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-integration-problem-4/#post-15343184) * Status: resolved