Mailchimp only partially syncing

  • Resolved stefaniew

    (@stefaniew)


    5 years, 6 months ago

    Hi

    I’m having issues with the syncing of my woocommerce Audience in mailchimp:
    Both the plugin settings page on woocommerce and the integrations page on mailchimp are stuck on syncing.
    However in mailchimp, if I look at the audience it does look like all customers who recently ordered are added in the audience. However, my automation flow to send a follow up email x days after any order isn’t triggering…

    Can anyone help?

    Thanks!

    • This topic was modified 5 years, 6 months ago by stefaniew.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    5 years, 6 months ago

    Hi @stefaniew, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
    – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    – If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Plugin Author ryanhungate

    (@ryanhungate)

    5 years, 5 months ago

    Closing out due to no activity. If you’re still experiencing this issue please feel free to comment back.

Viewing 2 replies - 1 through 2 (of 2 total)

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