Title: main menu navigation problems
Last modified: September 3, 2022

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# main menu navigation problems

 *  Resolved [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/)
 * I can use my main menu to navigate to The Events Calendar. Everything on the 
   calendar works and I can use everything below the main menu, but I can’t use 
   the main menu to navigate AWAY from the events calendar. The main menu just isn’t
   usable. I have to use the back button to get back to the home page and then I
   can use the main menu again. This only happens on the events calendar pages. 
   I’m a new wordpress user, so detailed instructions would be helpful.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmain-menu-navigation-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 13 replies - 1 through 13 (of 13 total)

 *  [GeoffBel](https://wordpress.org/support/users/geoffbel/)
 * (@geoffbel)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15977038)
 * Hey [@divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * Thank you for reaching out.
    Sorry to hear that. We would love to help, but it
   seems like your site is hiding behind a password so it’s hard to get a sense 
   of what’s going on.
 * Hang in there!
    Geoff
 *  Thread Starter [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15977814)
 * It’s a staging site. I haven’t transferred anything to the live site yet. Is 
   there a user I can give access to? I’m using siteground for hosting and my staging
   site is through them.
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15977839)
 * Moderator note: [@divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
   Please don’t offer to send or post logon credentials on these forums: [https://wordpress.org/support/guidelines#the-bad-stuff](https://wordpress.org/support/guidelines#the-bad-stuff)**
   It is not OK to offer, enter, or send site credentials on these forums.** Thanks
   for your cooperation.
 *  Thread Starter [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15978265)
 * I apologize. I did not mean to break the forum rules. Can you help me anyways
   without viewing the website? I feel like I described the problem pretty accurately.
   Let me know if you need more information.
 *  Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * (@abzlevelup)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15978602)
 * Hi [@divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/),
   no worries. Please do not share credentials or sensitive information in this 
   forum, for us to follow the WP Community Guidelines.
 * Yes, it is hard to see what’s going on here without seeing the website. It could
   be a conflict or a front-end issue. Would be good if you could send us the System
   Information via email [support@theeventscalendar.com](https://wordpress.org/support/topic/main-menu-navigation-problems/support@theeventscalendar.com?output_format=md),
   and the staging site username/password, not the wp-admin credentials. Please 
   insert the dotorg URL here and also mention me in the ticket. This would definitely
   help us replicate the issue, and investigate further. [https://theeventscalendar.com/knowledgebase/k/sharing-your-system-information](https://theeventscalendar.com/knowledgebase/k/sharing-your-system-information)
 * Looking forward to helping you with this one.
 * Best,
    Abz
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15980026)
 * [@abzlevelup](https://wordpress.org/support/users/abzlevelup/) “and the staging
   site username/password,” I’m am 100% sure you mean well but please _never ask
   for credentials on these forums._
 * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * **Please be aware that repeatedly asking for credentials will result in us escalating
   this to the plugins team.**
 * It’s never necessary to do that. Here’s why.
 * There are many ways to get information you need and accessing the user’s site
   is not one of them. That’s going too far.
    - Ask for a link to the [https://pastebin.com/](https://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
    -  This reply was modified 3 years, 9 months ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 *  Thread Starter [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15980885)
 * Okay. So now I’m confused. What exactly do I need to do so I can get help with
   this problem without breaking any rules?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15981130)
 * It should not be neessary, [@divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/),
   for anyone to log in to your site.
 *  Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * (@abzlevelup)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15982390)
 * Hi [@sterndata](https://wordpress.org/support/users/sterndata/), I’m aware of
   not logging in to the user’s dashboard, apologies. I was asking for the [login to access the front end](https://share.getcloudapp.com/WnuDAk28)
   and see the website. Again, apologies for not highlighting that further.
 * That being said [@divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/),
   it would be good if you could do the Conflicts and Testing on your end. Please
   do follow this article here, [https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/](https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/).
 * Could you try deactivating all other plugins except for our plugins to see if
   that makes a difference and make sure that the plugins are up-to-date? Moreover,
   could you switch to the default theme? And see if that makes a difference.
 * I would also suggest using a third-party plugin, Health Check Plugin — this plugin
   can be really helpful when testing for conflicts. [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
 * Please do keep us posted, and let us know how it goes.
 * Best,
    Abz
 *  Thread Starter [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15988618)
 * Okay. I used the Health Check Plugin and it found no issues of any significance.
   I also changed the theme and that fixed the problem. I also tried switching back
   to my theme, Charity Foundations, and then deactivated all the plugins and reactivated
   them all one at a time to make sure that the problem was truly with The Events
   Calendar plugin. It was. It seemed clear to me at this point that the conflict
   was between the theme and The Events Calendar plugin. I then contacted the theme
   creator to try to address the issue and they assured me that the theme was compatible
   with The Events Calendar plugin. They suggested that I could try a rollback to
   the previous version that they suggested. I ran the WP rollback plugin and rolled
   it back to that previous version indicated by the theme designer. The problem
   was not resolved. I also tried several other versions, but it still did not resolve.
 * I sent the system information to the email you indicated and mentioned you in
   the subject line. In a separate email to the same email address you will find
   the username/password to view the frontend of the website. This is the URL to
   the website: [https://staging3.divergentbeginnings.org/](https://staging3.divergentbeginnings.org/)
 * Thanks Abz!
 *  Plugin Support [WilloftheD](https://wordpress.org/support/users/abzlevelup/)
 * (@abzlevelup)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15995067)
 * Hi [@divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/),
   thanks for trying it out. Appreciate your patience here as well.
 * It seems like this is an issue with your theme breaking the layout. Although 
   we do not support customization as per our [support policy](https://theeventscalendar.com/knowledgebase/k/what-support-is-provided-for-license-holders/).
   I’d be glad to share with you a solution via Custom CSS.
 * Go to Appearances → Customize → Additional CSS and insert this Custom CSS here:
 *     ```
       .tribe-common-l-container.tribe-events-l-container, 
       .tribe-common.tribe-events.tribe-events-view.tribe-events-view--list.tribe-common--breakpoint-xsmall.tribe-common--breakpoint-medium.tribe-common--breakpoint-full {
       clear: both !important;
       }
       ```
   
 * See the screen recording here with the snippet temporarily applied to the browser:
   
   [https://share.getcloudapp.com/qGuxoYe6](https://share.getcloudapp.com/qGuxoYe6)
 * It should work after applying this snippet. Make sure to clear the cache after.
   Moreover, you can check our Themer’s Guide to learn more about implementing CSS
   customization → [https://theeventscalendar.com/knowledgebase/knowledgebase-category/customizing/](https://theeventscalendar.com/knowledgebase/knowledgebase-category/customizing/).
 * See if that works on your end. Let me know how it goes.
 * Best,
    Abz
 *  Thread Starter [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-15995693)
 * Amazing! Thank you so much!! This worked perfectly! Should this continue to work
   with future updates of the plugin?
 * Again! Thank you so much!!
 *  Thread Starter [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * (@divergentbeginnings1)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-16007199)
 * So this coding works perfect for my website as long as it is in Desktop view,
   but aparently, the same problem occurs again when in mobile view. I’ve tested
   it a few times and this seems to be consistant. Is there a way I can apply this
   to the mobile view settings? I’m not very familiar with adjusting those just 
   fyi. Thanks so much!

Viewing 13 replies - 1 through 13 (of 13 total)

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## Tags

 * [main menu](https://wordpress.org/support/topic-tag/main-menu/)
 * [navigation](https://wordpress.org/support/topic-tag/navigation/)

 * 13 replies
 * 4 participants
 * Last reply from: [divergentbeginnings1](https://wordpress.org/support/users/divergentbeginnings1/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/main-menu-navigation-problems/#post-16007199)
 * Status: resolved