Title: Major Problems…
Last modified: August 21, 2016

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# Major Problems…

 *  Resolved [RogerWiz](https://wordpress.org/support/users/rogerwiz/)
 * (@rogerwiz)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/)
 * Hi. I installed via the WordPress admin the latest version of Jetpack. It has
   taken me all day to realise that my site has been displaying an error 500 message
   when you try to visit the homepage. [http://www.thathelps.co.uk](http://www.thathelps.co.uk)
   I now think I have found out the cause of my problems.
 * the error 500 seems to be caused by some problem in my theme. So I have deleted
   the theme and set it to Twenty Thirteen. That solved the error 500. The next 
   problem is I cannot deactivate Jetpack. I cannot access the widgets section of
   my WordPress admin and I am given an error 500 if I try to access my widgets.
 * I have had to manually delete the Jetpack plugin via ftp as I cannot delete nor
   deactivate via the WordPress admin area. I am using WordPress 3.6 and the latest
   version of Jetpack.
 * For now I have reverted to an old theme that is working. I am really not sure
   If I am doing something wrong. Everything was working perfectly until I updated
   Jetpack and then to make things worse I updated WordPress also which has stopped
   my theme from working. Can you help me?
 * [http://wordpress.org/plugins/jetpack/](http://wordpress.org/plugins/jetpack/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [RogerWiz](https://wordpress.org/support/users/rogerwiz/)
 * (@rogerwiz)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/#post-4010887)
 * Hi. I discovered that my problems were due to a server error and actually nothing
   to do with Jetpack OR WordPress so problem now resolved.
 * It was just coincidence that I had updated Jetpack and WordPress when the error
   occurred.
 * Many thanks.
 *  [mcgreenhalgh](https://wordpress.org/support/users/mcgreenhalgh/)
 * (@mcgreenhalgh)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/#post-4010897)
 * Roger,
 * This sounds like the same problem I’m experiencing in the ‘sidebar pages no longer
   working’ thread, but my hosting company claimed it’s nothing to do with them.
   Can you tell me what the server error was so that I can check the same?
 * Regards,
 * Mark
 *  Thread Starter [RogerWiz](https://wordpress.org/support/users/rogerwiz/)
 * (@rogerwiz)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/#post-4010926)
 * Hi Mark, I have been out for a while today and have only just had chance to reply
   sorry about that.
 * I use FREEOLA for my web hosting. They have upgraded some of the servers they
   use over the last few days and there were some settings (at their end) that were
   incorrect for my site according to them.
 * The site that had a problem is now functioning 100%. Sadly I am on the phone 
   to them again now as I have just found out another one of my WordPress sites 
   is not working properly I keep getting the dreaded error 500.
 * The website that I posted about in the first place (which is now working 100%
   spot on) has the latest version of WordPress and Jetpack so it seems both the
   latest versions of WordPress and Jetpack are actually working fine.
 * I hope you manage to get yours up and running very soon.
 * Regards,
    Roger
 *  [mcgreenhalgh](https://wordpress.org/support/users/mcgreenhalgh/)
 * (@mcgreenhalgh)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/#post-4010928)
 * We use Freeola too, and would you believe everything’s magically fixed itself!
   Not happy that they lied to us yesterday but am pleased that we’re back online.
   Thanks for the help.
 *  Thread Starter [RogerWiz](https://wordpress.org/support/users/rogerwiz/)
 * (@rogerwiz)
 * [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/#post-4010932)
 * No problem at all. Glad it’s back up and running. Best of luck.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Major Problems…’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [RogerWiz](https://wordpress.org/support/users/rogerwiz/)
 * Last activity: [12 years, 10 months ago](https://wordpress.org/support/topic/major-problems-7/#post-4010932)
 * Status: resolved