Hi @tapsuccess ,
Interesting! Would you let us know what sort of user you’re creating/editing in the screenshot? I’d like to test this flow, but I’ll need to know the steps you’re taking to get to this message.
Eg:
- you have an existing WP admin with email address [email protected]
- you create a new non-admin user with same address ( not sure if this is next step )
Best,
Cena
Hello @cena,
Thanks for your reply. Plain vanilla.
I made tapsuccess.com (in 2003 and upgraded to WordPress in 2010) with [email protected] as Admin.
Yesterday I installed Sensei LMS by downloading from ww.wp.xz.cn and uploading the plugin zip, and got this message.
This is off-the-shelf, hence the screenshot and the query. I do have more plugins than I like, but these days conflicts are rare.
Hi @tapsuccess ,
Such a weird thing. I can’t seem to trigger this message by either a) editing an existing admin with same email or b) creating a new user using the same email (as the existing admin) – I get a WP message then.
The code generating this message from Sensei is here:
https://github.com/Automattic/sensei/blob/dcb4daf7172e2577bc5641ac5e0b87668ce81fcd/includes/class-sensei-admin.php#L1984
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time passes…
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AH! I was able to generate the message! Here’s how I can trigger it:
- changed the admin email in Settings to an address which doesn’t already exist / associated with a user.
- changed admin email to an existing user who doesn’t have the Admin user role.
Can you confirm whether either of those might be true?
Best,
Cena
@cena,
Sincere thanks for your inspired and creative efforts.
I had installed WordPress with Installatron, which created an email address at the server. However, this was hidden because I had changed the email address in General Settings. I then went to Users and searched to find my address and found my personal email was already in use in Author role. Something I had done for convenience and security. So I rearranged the emails and that solved the error message problem.
Hi @tapsuccess ,
Thank you for the kind words! Glad to hear you got it sorted. 🙂
I’ll close this thread now, but please reach out if we can help with anything else.
Best,
Cena
