Title: malware
Last modified: November 19, 2017

---

# malware

 *  [Sherry22](https://wordpress.org/support/users/sherry22/)
 * (@sherry22)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/malware-73/)
 * I am being told my wordpress site is generating a pop up to some people saying
   they have a virus and to call this number. How can I fix this? I don’t get the
   pop up when I view the site and I have done a malware scan and haven’t seem major
   issues…

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [8 years, 6 months ago](https://wordpress.org/support/topic/malware-73/#post-9699026)
 * Get a fresh cup of coffee, take a deep breath and carefully follow [this guide](https://codex.wordpress.org/FAQ_My_site_was_hacked).
   When you’re done, you may want to implement some (if not all) of [the recommended security measures](https://codex.wordpress.org/Hardening_WordPress).
 * If you’re unable to clean your site(s) successfully, there are reputable organizations
   that can clean your sites for you. Sucuri and Wordfence are a couple.
 *  [Hurricane1](https://wordpress.org/support/users/hurricane1/)
 * (@hurricane1)
 * [8 years, 6 months ago](https://wordpress.org/support/topic/malware-73/#post-9700231)
 * My WordPress website, [http://www.braudits.com](http://www.braudits.com), has
   been hacked. I know that hacking can take many forms, so allow me to explain 
   exactly what’s going on, in detail.
 * On my laptop, when I logon to my website, for a moment I can see the top third
   of my Home Page, but then it disappears and the page is blank and remains so.
   My address simultaneously changes from the above to a series of numbers and letters.
 * On my iPhone 6, when I use the Safari app and select my website from my favourites
   list, again for a brief moment I can see my Home Page but then it very quickly
   morphs into a cornucopia of advertising. Sometimes I get a notice informing me
   that I’ve won some prize or other.
 * When I switch from Safari to Firefox it gets worse! Instead of the blank page,
   I get a blue page with text that strongly suggests that I use the telephone number
   to call Windows (something, or other) or all hell is going to break loose with
   my financial data etc. There is also a drop down demanding my username and password.
 * Last night I found two unwanted Users on my site, which I removed. I downloaded
   a three different security plugins and scanned my site and set up a firewall.
   I then checked my website on both devices and everything seemed back to normal.
 * This morning it’s back. What can I do?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [8 years, 6 months ago](https://wordpress.org/support/topic/malware-73/#post-9700401)
 * [@hurricane1](https://wordpress.org/support/users/hurricane1/), if you need support
   then per the [forum welcome](https://wordpress.org/support/guidelines/#post-in-the-best-place)
   please create your own [new forum post](https://wordpress.org/support/forum/how-to-and-troubleshooting/#new-post).
   Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘malware’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 3 participants
 * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * Last activity: [8 years, 6 months ago](https://wordpress.org/support/topic/malware-73/#post-9700401)
 * Status: not resolved

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