Malware Error

  • Resolved StratPoint

    (@pavefe)


    1 month, 3 weeks ago

    Hello. Just installed this on my client’s website and was running the Malware scan when I keep receiving this message:
    An error
    Internal server error.
    Stage: get_approved_hashes

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    1 month, 3 weeks ago

    Hello @pavefe,

    Please reinstall the Security plugin with the “Complete Deactivation” option.

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)
    2. Check the “Complete deactivation” at the bottom of the page and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard and delete it.
    4. Reinstall the Security plugin: https://cleantalk.org/help/install-security
    5. Proceed to the plugin’s settings, insert the access key (See item 1.), and run the scan.

    Does it work?

    Thread Starter StratPoint

    (@pavefe)

    1 month, 3 weeks ago

    My apologies for the delay in responding, I had to move all of my client sites to a new host.

    I have followed the steps and yes the malware scanner is running now.

    Thank you for your help.

    • This reply was modified 1 month, 3 weeks ago by StratPoint.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    1 month, 2 weeks ago

    We were happy to help. If you have a moment, can you please leave us a review on the WordPress forum? We would greatly appreciate it:

    https://ww.wp.xz.cn/support/plugin/cleantalk-spam-protect/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)

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