Title: Malware Error
Last modified: April 13, 2026

---

# Malware Error

 *  Resolved [StratPoint](https://wordpress.org/support/users/pavefe/)
 * (@pavefe)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/malware-error-3/)
 * Hello. Just installed this on my client’s website and was running the Malware
   scan when I keep receiving this message:
   An errorInternal server error.Stage:
   get_approved_hashes
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/malware-error-3/#post-18879284)
 * Hello [@pavefe](https://wordpress.org/support/users/pavefe/),
 * Please reinstall the Security plugin with the “Complete Deactivation” option.
 * 1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
   > Security by Cleantalk -> General settings tab)
   2. Check the “Complete deactivation”
   at the bottom of the page and save changes.3. Deactivate the plugin on the “Plugins”
   page in WordPress Dashboard and delete it.4. Reinstall the Security plugin: [https://cleantalk.org/help/install-security](https://cleantalk.org/help/install-security)
   5. Proceed to the plugin’s settings, insert the access key (See item 1.), and
   run the scan.
 * Does it work?
 *  Thread Starter [StratPoint](https://wordpress.org/support/users/pavefe/)
 * (@pavefe)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/malware-error-3/#post-18885022)
 * My apologies for the delay in responding, I had to move all of my client sites
   to a new host.
 * I have followed the steps and yes the malware scanner is running now. 
   Thank 
   you for your help.
    -  This reply was modified 1 month, 3 weeks ago by [StratPoint](https://wordpress.org/support/users/pavefe/).
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/malware-error-3/#post-18885138)
 * We were happy to help. If you have a moment, can you please leave us a review
   on the WordPress forum? We would greatly appreciate it:
 * [https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

Viewing 3 replies - 1 through 3 (of 3 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/malware-error-3/#post-18885138)
 * Status: resolved