Title: malware scan doesn’t work
Last modified: May 26, 2022

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# malware scan doesn’t work

 *  Resolved [petra06360](https://wordpress.org/support/users/petra06360/)
 * (@petra06360)
 * [4 years ago](https://wordpress.org/support/topic/malware-scan-doesnt-work/)
 * Hello, following message appears:Errors:
    2022-05-25 10:48:35: Scheduled: background_scan:
   Operation timed out after 3000 milliseconds with 0 bytes received ! Trying to
   perform malware scan I get this message: The error occurred Internal server error.
   Stage: heuristic_analysis 7 errors are indicated can’t send them for analysis,
   the answer is:The error occurred SERVER_ERROR NO: 8 MSG: Params bad.I also got
   an email indicating that wp found an error in security by cleantalk on [https://cigalesgourmandes.fr/wp-admin/admin-ajax.php](https://cigalesgourmandes.fr/wp-admin/admin-ajax.php)
 * WordPress version 6.0
    Thème actif : Agama Pro (version 1.5.2.3) Extension actuelle:
   Security by CleanTalk (version 2.85) PHP version 7.3.5 Could you please help 
   me ? Thanks in advance, Petra
 * Contact tech support
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-scan-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years ago](https://wordpress.org/support/topic/malware-scan-doesnt-work/#post-15694890)
 * Hello.
    We apologize for such a late response. We’ve released a new 2.87 version
   of the Security plugin since you started this thread. Could you please check 
   if the issue still persists?
 *  Thread Starter [petra06360](https://wordpress.org/support/users/petra06360/)
 * (@petra06360)
 * [4 years ago](https://wordpress.org/support/topic/malware-scan-doesnt-work/#post-15713565)
 * Hello,
    thanks for your feedback. I updated to 2,87 new version. trying to perform
   a scan I get following message : 2022-06-06 18:28:40: Scheduled: service_get:
   SERVER_ERROR NO: 51 MSG: User token not found What’s going wrong? Thanks in advance
   Petra CigalesGourmandes.fr
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years ago](https://wordpress.org/support/topic/malware-scan-doesnt-work/#post-15713579)
 * Please, re-activate the plugin first:
    • WordPress Admin Page —> Plugins —> Installed
   plugins —> Security by CleanTalk —> Deactivate and Activate again
 * Then delete all unused, outdated and abandoned plugins and themes from your website.
   Doing so will reduce the total amount of files for the scanner to check.
 * Disable the option “**Heuristic analysis**” and launch the Malware Scanner again:
   •
   WordPress Admin Page —> Settings —> Security by CleanTalk —> General Settings—
   > section “Malware Scanner” —> disable the option “Heuristic analysis” —> Save
   Changes.
 * After the initial scan, please enable the option “Heuristic analysis” back. Now
   future scans will be faster and more stable.
 * Did it help?
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/malware-scan-doesnt-work/#post-15772880)
 * Hello.
    We haven’t heard back from you in a while, so I’m going to mark this 
   thread as “resolved”. If you have any further questions, you can start a new 
   thread or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘malware scan doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/malware-scan-doesnt-work/#post-15772880)
 * Status: resolved