Title: malware scan error
Last modified: April 5, 2023

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# malware scan error

 *  Resolved [cladeca99](https://wordpress.org/support/users/cladeca99/)
 * (@cladeca99)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/malware-scan-error-6/)
 * I’m trying to run malware scans on my website and it fails and pops up the error
   message below:
 * The error occurred
   Internal server error.Stage: get_modules_hashes
 * There are no other indicators that I am aware of.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-scan-error-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/malware-scan-error-6/#post-16630117)
 * Hello.
 * Please install the current version 2.106.1 with the Complete Deactivation option
   enable.
 * Please do the following:
   1) WordPress Admin Page —> Settings —> Security by CleanTalk—
   > General Settings —> enable the “Complete Deactivation” option —> Save Changes.
   2) Follow the guide, Manual Update: [https://cleantalk.org/help/update-wordpress-security](https://cleantalk.org/help/update-wordpress-security)
 * If the issue continues to appear, we need additional details about your website.
   Please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
   And could you add there a link to this topic?
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/malware-scan-error-6/#post-16643632)
 * Hello,
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘malware scan error’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/malware-scan-error-6/#post-16643632)
 * Status: resolved