Title: Malware Scan Not Functioning
Last modified: August 24, 2016

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# Malware Scan Not Functioning

 *  Resolved [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/)
 * Hello,
    I installed Sucuri Security – Auditing, Malware Scanner and Security 
   Hardening on a website today and I get this error when trying to run a Malware
   Scan.
 * Blank page with – an error occurred while processing this directive
 * Everything else seems to be working fine.
 * [https://wordpress.org/plugins/sucuri-scanner/](https://wordpress.org/plugins/sucuri-scanner/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [yorman](https://wordpress.org/support/users/yorman/)
 * (@yorman)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041588)
 * This is the first time someone reports an issue like that in the Sucuri plugin.
   I tried to search on Internet that error message [1] an found several pages referring
   to the same thing and almost every response in those forums suggest that the 
   issue is unrelated to the plugins/themes. Some people suggested that the issue
   is caused by a server migration, others say that the issue is caused by a misconfiguration
   of the _“Permalinks”_ directive [2].
 * Just to be clear, the blank page appears when you click the tab _“Malware Scan”_
   or when you click a blue button located in that page?
 * If the blank page appears when you click the tab then the issue could be a side
   effect of an user restriction or something else that is not allowing your account
   to access that page. If the blank page appears when you click the blue button_(
   this is when the page loads correctly but the form submission fails)_ then the
   issue could caused by a broken HTTP transport protocol.
 * Let me know if you have more information about it, it is difficult to provide
   support when one has no access to the site and the issue reported is ambiguous.
 * [1] [https://www.google.com/search?q=%22an+error+occurred+while+processing+this+directive%22](https://www.google.com/search?q=%22an+error+occurred+while+processing+this+directive%22)
   [
   2] [https://codex.wordpress.org/Using_Permalinks](https://codex.wordpress.org/Using_Permalinks)
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041601)
 * HI Yorman,
    Thanks for the quick response.
 * It happens after clicking on the green button “Scan Website” on the Malware Tab
   to start the scan.
 * The other tabs and functions on other tabs seem to work as I ran a few of the
   hardening processes.
 * Shawn
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041602)
 * Also,
    here is the permalink coding I use.
 * /%category%/%postname%.html
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041626)
 * I tried the plugin in IE as well and I get a different error.
 * In IE is it throwing a HTTP 500 error.
 * Shawn
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041637)
 * It looks as if it is looking for a file that does not exist. I run Sucuri on 
   another website and it runs fine. I checked to see if the same file exist and
   it does not.
 * It is looking for an index.php in wp-includes/css/ directory.
 * Here is the error log entry:
 * exec used but not allowed in … /public_html/500.shtml, referer: [http://www.ambassadorsforchristradio.com/wp-admin/admin.php?page=sucuriscan_scanner](http://www.ambassadorsforchristradio.com/wp-admin/admin.php?page=sucuriscan_scanner)
   
   client denied by server configuration: … /public_html/wp-includes/css/index.php
 * BTW, I just installed Sucuri on this website that is not working but it has been
   on the other website for a few months now.
 * Shawn
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041638)
 * Seems have been a plug-in not allowing it to work.
 * I deactivated all of them and it worked.
 * Once I am able to re-scan again, I will start by activating them all again and
   deactivating one by one if it occurs again after reactivation.
 * Thanks for all your help.
 * God Bless,
    Shawn
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041645)
 * And the culprit is
 * FeedBurner FeedSmith
    Used to create a customizable rotating image gallery anywhere
   within your WordPress site. FeaturedContentGallery.com: plugin page, instructions,
   gallery and support.
 * Version 3.2.0 | By iePlexus | View details
 *  [yorman](https://wordpress.org/support/users/yorman/)
 * (@yorman)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041670)
 * Interesting, pages in the administration area should be isolated or at least 
   that was what I thought, it is common to see compatibility issues between plugins/
   themes outside the admin panel but not inside. I will check that plugin mentioned
   in your last comment, maybe I can find the bug and report it to its developer,
   if they do not fix it then I will add an alert in the Sucuri plugin to warn users
   that have installed the other addon.
 * By the way thanks for the information, this helps to address the issue and can
   help other users that could end up facing the same problem. Do you think the 
   ticket can be marked as resolved or do you prefer if it stays un-resolved until
   the developer of the other plugin comments something about it?
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041699)
 * Hi Yorman,
    I will leave that up to you about closing the ticket.
 * Can you always reopen the ticket and post their reply?
 * Shawn
 *  [yorman](https://wordpress.org/support/users/yorman/)
 * (@yorman)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041700)
 * Yes no problem, I will leave it marked as un-resolved for some days, there are
   no other options in this forums so if after this time I get no response from 
   them there will be no other way but to mark this as resolved, I will add the 
   warning in the Sucuri plugin as I mentioned in my previous comment and I hope
   that it will be enough.
 *  Thread Starter [SSavage](https://wordpress.org/support/users/ssavage/)
 * (@ssavage)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041750)
 * Hi Yorman,
    Here is something else interesting; I changed the plugin to a different
   rss feedburner and get the same results.
 * This plugin is called FD Feedburner Plugin and I have to deactivate it to run
   the Malware Scan as well.
 * Hope this helps.
 * God Bless,
    Shawn
 *  [yorman](https://wordpress.org/support/users/yorman/)
 * (@yorman)
 * [11 years ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041864)
 * I am pretty sure the issue reported in this ticket is due to a limit in the execution
   time of the PHP scripts, there is a file scanner in the _“Malware Scan”_ page
   that takes several seconds to finish, some servers have a limit to the execution
   time and the memory that a script is consuming.
 * If anyone else is passing for the same situation with this or other plugin I 
   recommend you to communicate with the support team of your hosting provider to
   resolve this issue increasing the limit for the maximum execution time or the
   memory limit per script, or simply deactivate the file scanner from this plugin
   named _“FS Scanner, Modified files”_.
 * I do not have more ideas, so if none of these suggestions work then use SiteCheck[
   1] instead of the _“Malware Scan”_ page to scan your site, these two things are
   powered by the same service so there is no difference in what you use.
 * [1] [https://sitecheck.sucuri.net/](https://sitecheck.sucuri.net/)

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Malware Scan Not Functioning’ is closed to new replies.

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## Tags

 * [malware scan](https://wordpress.org/support/topic-tag/malware-scan/)
 * [Sucuri Security](https://wordpress.org/support/topic-tag/sucuri-security/)
 * [[an error occurred while processing this directive]](https://wordpress.org/support/topic-tag/an-error-occurred-while-processing-this-directive/)

 * 12 replies
 * 2 participants
 * Last reply from: [yorman](https://wordpress.org/support/users/yorman/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/malware-scan-not-functioning/#post-6041864)
 * Status: resolved