Title: Malware Scan Timeout
Last modified: December 21, 2020

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# Malware Scan Timeout

 *  Resolved [explorz4ever](https://wordpress.org/support/users/explorz4ever/)
 * (@explorz4ever)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/malware-scan-timeout/)
 * Whenever I run a Malware Scan it times out during the “counting files” phase.
   It stays at 0%.
 * I have done a total deactivation and re-activation and that did not help.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/malware-scan-timeout/#post-13815590)
 * Hello.
    Could you open the web browser console (F12 key) during scanning and 
   take a screenshot for us? There could be errors that might explain what the problem
   is. You could open a ticket in our private support system ([https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open))
   and send a screenshot there. This way, your personal data will be safe.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/malware-scan-timeout/#post-13895379)
 * Hello,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Malware Scan Timeout’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
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 * 2 replies
 * 3 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/malware-scan-timeout/#post-13895379)
 * Status: resolved