Title: Malware Scanner Unexpected response code: 0.
Last modified: May 22, 2022

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# Malware Scanner Unexpected response code: 0.

 *  Resolved [ericrross](https://wordpress.org/support/users/ericrross/)
 * (@ericrross)
 * [4 years ago](https://wordpress.org/support/topic/malware-scanner-unexpected-response-code-0/)
 * Using the Security by CleanTalk plugin, the Malware Scanner fails with this error
   message:
 * Unexpected response code: 0. Error: timeout
    Stage: heuristic_analysis
 * Contact Support
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-scanner-unexpected-response-code-0%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years ago](https://wordpress.org/support/topic/malware-scanner-unexpected-response-code-0/#post-15667094)
 * Hello.
    We have fixed the problem. All the changes will be included in the next
   stable release. Please, reinstall the plugin. Here is a guide for you:
 * 1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security
   by CleanTalk” —> Deactivate. 3. After the automatic page refresh finds the plugin
   again “Security by CleanTalk” —> Delete. Confirm “Yes, delete these files”. 4.
   Download the plugin archive from here: [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
   5. Go to Plugins —> Add New —> Upload Plugin. 6. Choose the downloaded archive
   and press “Install Now”
 * We’d love to get your feedback.
    Contact us if you have any questions.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [4 years ago](https://wordpress.org/support/topic/malware-scanner-unexpected-response-code-0/#post-15694827)
 * Hello.
    We haven’t heard back from you in a while, so I’m going to mark this 
   thread as “resolved”. If you have any further questions, you can start a new 
   thread or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Malware Scanner Unexpected response code: 0.’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/malware-scanner-unexpected-response-code-0/#post-15694827)
 * Status: resolved