Title: Manager
Last modified: July 24, 2020

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# Manager

 *  Resolved [brandedhair2019](https://wordpress.org/support/users/brandedhair2019/)
 * (@brandedhair2019)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/manager/)
 * Hi there,
 * I want to purchase the pro version of the plugin, but we have been encountering
   issues with membership billing.
 * a lot of members will sign up with one card then want to use another card after
   to pay for the continuing subscriptions.
 * We found out that you can use a Membership billing page to collect the new card
   information.
 * But if a customer updates that card through Membership billing page, is Stripe
   going to automatically recognize the new card and charge them on the original
   billing date?
 * Or is this something we have to manually cancel in Stripe?
 * There is little to no documentation about how members can update the card they
   want to use and how merchants should react to this situation. Right now every
   time someone someone wants to use a new card, they will have to call our company
   to update that card information directly in stripe and we have to set their membership
   level to non-paying in order to make it work in our system.
 * We’d like to have it where customers can update subscription payment card themselves
   and the billing will automatically sync with Stripe.
 * Would like to know that before we purchase. Thank you!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmanager%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/manager/#post-13180886)
 * Thank you for reaching our, [@brandedhair2019](https://wordpress.org/support/users/brandedhair2019/)
 * By updating the billing details on the Edit Profile Page, this will notify Stripe
   of the change and update it on Stripe’s side for the respective customer’s profile
   too.
 * Functionality has been added to Paid Memberships Pro core to provide full support
   for Stripe’s billing features.
 *  Plugin Support [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * (@jarryd-long)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/manager/#post-13181335)
 * To add to the above, users would need to update their details via the Membership
   Billing page. Sorry about that.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Manager’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/)

## Tags

 * [payment problem](https://wordpress.org/support/topic-tag/payment-problem/)

 * 2 replies
 * 2 participants
 * Last reply from: [Jarryd Long](https://wordpress.org/support/users/jarryd-long/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/manager/#post-13181335)
 * Status: resolved