Title: Mandatory fields invalid validated Last modified: October 13, 2020 --- # Mandatory fields invalid validated * Resolved [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/) * I am using the latest WordPress and latest Woocommerce. I have a very strange behaviour. In the checkoutform a number of fields are mandatory but despite that I have filled them in Woocommerce complains that they have to be filled in. The fields are not marked as invalid in read, just the a text is shown. Some of the fields involved is billing_address_1, billing_state, billing_zip. * The strange thing is that this is not the case if the user is logged in. Then everything works fine. I have tried turning the cache and security plugins off but no difference. * This happens on one of my sites all the time and I have managed to reproduce it once on another site. * What might cause the problem? It has not been that before. I have just moved the site from one webhotell to another using Updraft Plus. I have moved other sites the same way without getting any problem. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmandatory-fields-invalid-validated%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13529942) * I have noticed that the fields it complains about is not part of billing. It looks like this: Address 1 måste fyllas i. Stat måste fyllas i. Zip måste fyllas i. Day Phone måste fyllas i. * And if I leaf for example last name by purpose emtpy it says: Fakturering Efternamn måste fyllas i. * måste fyllas i is swedish for have to be entered. Fakturering is Billing. Efternamn is last name. * The fields it complains about were are they in the form? * Plugin Support [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13533244) * I understand the billing fields are showing the following errors even after you’ve entered valid information in it: * \` Address 1 must be entered. City must be filled in. State must be filled in. Zip must be filled in. Day Phone must be filled in. I was able to replicate this behavior on your site. Could you please share a copy of your site’s System Status to understand how it is configured? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response. * Thanks! * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13533287) * Here are the report! * The strange thing is that if I by purpose leave for example the Gatuadress empty then it says “Fakturering Gatuadress mast be filled in” not just Adress 1. What is Adress 1 and what is Fakturering Gatuadress? What is the difference. * ### WordPress Environment ### * WordPress address (URL): [https://navigationsakademien.com](https://navigationsakademien.com) Site address (URL): [https://navigationsakademien.com](https://navigationsakademien.com) WC Version: 4.5.2 REST API Version: ✔ 4.5.2 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.5.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 205 MB WP Debug Mode: – WP Cron: ✔ Language: sv_SE External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.4.11 PHP Post Max Size: 256 MB PHP Time Limit: 50 PHP Max Input Vars: 5000 cURL Version: 7.58.0 OpenSSL/1.1.1 * SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.25-MariaDB-1:10.3.25+maria~bionic Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 4.5.2 WC Database 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product: 42 revision: 1221 shop_coupon: 3 shop_order: 79 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (19) ### * All In One WP Security: av Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.4 * Autocomplete WooCommerce Orders: av QuadLayers – 1.3.4 Autoptimize: av Frank Goossens (futtta) – 2.7.8 Classic Editor: av WordPress Contributors – 1.6 Disable REST API: av Dave McHale – 1.5.1 Elementor: av Elementor.com – 3.0.11 EWWW Image Optimizer: av Exactly WWW – 5.7.1 Formidable Forms: av Strategy11 – 4.07.01 GA Google Analytics: av Jeff Starr – 20200815 Really Simple SSL: av Really Simple Plugins – 3.3.5 Page Builder by SiteOrigin: av SiteOrigin – 2.11.5 UpdraftPlus– Backup/Restore: av UpdraftPlus.Com DavidAnderson – 1.16.29 * Checkout Field Editor for WooCommerce: av ThemeHigh – 1.4.4 Woo Variations Table: av Alaa Rihan – 2.2.0 – Den installerade versionen har inte testats med den aktiva versionen av WooCommerce 4.5.2 WooCommerce: av Automattic – 4.5.2 WordPress phpinfo(): av Chris Flannagan – 16.3 Yoast SEO: av Team Yoast – 15.1 WP-Members: av Chad Butler – 3.3.6 WP Statistics: av VeronaLabs – 12.6.13 * ### Inactive Plugins (3) ### * Scalable Vector Graphics (SVG): av Sterling Hamilton – 3.4 ThemeGrill Demo Importer: av ThemeGrill – 1.6.7 WP Super Cache: av Automattic – 1.7.1 * ### Settings ### * API Enabled: – Force SSL: – Currency: SEK (kr) Currency Position: right_space Thousand Separator: Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – * ### WC Pages ### * Butikbas: #4 – /butik/ Varukorg: #5 – /varukorg/ Kassan: #6 – /kassan/ Mitt konto: #7 – /mitt-konto/ Allmänna villkor: #437 – /kopvillkor/ * ### Theme ### * Name: Flash Child Theme Version: 1.0 Author URL: [http://themegrill.com](http://themegrill.com) Child Theme: ✔ Parent Theme Name: Flash Parent Theme Version: 1.3.8 Parent Theme Author URL: [https://themegrill.com](https://themegrill.com) WooCommerce Support: ✔ * ### Templates ### * Overrides: flash-child/woocommerce/emails/customer-completed-order.php * ### Action Scheduler ### * Färdigbehandlad: 38 Oldest: 2020-09-17 19:56:52 +0200 Newest: 2020-10-14 11: 06:07 +0200 * Väntar: 1 Oldest: 2020-10-18 16:38:37 +0200 Newest: 2020-10-18 16:38:37 +0200 * ` * Plugin Support [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13536454) * Thank you for the system status report. I see that you are using **Checkout Field Editor for WooCommerce: av ThemeHigh – 1.4.4** plugin, is it possible that there are some settings in it that might be causing this errors? * Usually, isolated behavior like what you describe and which has not displayed during our cross-testing can be related to code with another plugin or a theme that is causing a potential conflict of some kind. * This kind of problem is usually caused by either a conflict with your theme or with another plugin.   The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13536520) * I tought that that would be the answer. 😉 The checkout editor is installed to help solving the problem. I had code in the functions.php file with unset field lines for non wanted fields. But to check if there was something wrong with that code I installed the plugin. * The strange thing is if I switch to the default WordPress Theme, Twenty Twenty, and disable the plugin I get some additional fields visible. * Below the field More information I get Notes, Adress 1, Adress 2, City, State, Zip, County, Day Phone * But above the More information line Gatuaderess, Ort, Telfon * Is visible. * I can not attach a screenshot here but it looks like there are some fields that is multiple inserted and not visible using the Flash theme but visible using the default theme, It is the unvisible fields that is causing the problem. And if I am logged in with the plugin active and the flash theme everything is working fine. * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 8 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13536578) * With the Storefront theme the additional fields are visible with the plugin activated. * Plugin Support [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [5 years, 7 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13541439) * I’m not quite sure if I understand your test result. To confirm does the checkout work fine when you disable all the plugins except WooCommerce and switch the theme to Storefront? You mentioned there are additional fields displaying on the checkout page when you do the conflict test. If you don’t already have a screenshot service installed, here are a few options: * * [https://snipboard.io](https://snipboard.io) * * [http://skitch.com/](http://skitch.com/) * * [http://getcloudapp.com/](http://getcloudapp.com/) * * [http://awesomescreenshot.com/](http://awesomescreenshot.com/) There is also a walkthrough guide here: [https://en.support.wordpress.com/make-a-screenshot/](https://en.support.wordpress.com/make-a-screenshot/). * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 7 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13541510) * In this picture you can see the duplicate fields that is visible if using the WordPress default theme or the Storefront theme, [https://snipboard.io/i6DVa0.jpg](https://snipboard.io/i6DVa0.jpg) * They are not visible using the Flash theme. * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 7 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13541523) * One more thing, the duplicate fields is the once visible bellow Mer information Ort and City is the same as well as Gatuadress (not visible in screenshot) and Adress 1 * Thread Starter [erikture](https://wordpress.org/support/users/erikture/) * (@erikture) * [5 years, 7 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13559189) * Now I have figured out that it is the plugin WP Members plugin that was the cause of the problem. * Disableing it solved it. * Plugin Support [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * (@tibetanitech) * [5 years, 7 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13565911) * Hi [@erikture](https://wordpress.org/support/users/erikture/) * I’m glad you were able to identify the source of the problem. I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Mandatory fields invalid validated’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 11 replies * 2 participants * Last reply from: [Tseten a11n](https://wordpress.org/support/users/tibetanitech/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/mandatory-fields-invalid-validated/#post-13565911) * Status: resolved