Manual Extraction?

  • Resolved mw360

    (@mw360)


    2 years, 7 months ago

    I’m able to move the files within my host – so just need something to move the database/reset configs. Was told Duplicator had a ‘manual extraction’ option, but in testing it, that is greyed out… ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 7 months ago

    Hi @mw360,

    Thanks for reaching out to us.

    Please check if there is a file named dup-manual-extract__[HASH] exists in the directory /dup-installer/. If the file doesn’t exist, you need to remove all the files and directories and extract the archive manually then restart the backup restoration.

    In order for the installer to figure out if the extraction is manual it checks if the file /dup-installer/dup-manual-extract__[HASH] exists.

    If this file doesn’t exist after the manual backup extraction, this indicates that the backup archive is corrupted. Please recreate the backup again and retry the backup restoration.

    I hope this helps and I’m looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 years, 6 months ago

    Hi @mw360,

    I’m closing this support topic for inactivity. Please don’t hesitate to contact us in a Support Topic if you need any help with Duplicator.

    Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

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