Title: Manually Sync Comments never ends
Last modified: June 20, 2021

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# Manually Sync Comments never ends

 *  [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * (@rubenalonsoes)
 * [5 years ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/)
 * I am trying to do a manual sync but it always freezes as it has only a few comments
   synced and never finishes syncing all of them.
    Even selecting a short date range
   with few comments still doesn’t sync them completely. What could be the problem?
   Thanks in advance

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Thread Starter [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * (@rubenalonsoes)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14586586)
 * More info about the manual sync issue.
    [https://ibb.co/WpgXy32](https://ibb.co/WpgXy32)
 * And the /wp-json/disqus/v1/sync/comment URL give me this message:
    {“code”:”rest_no_route”,”
   message”:”No se ha encontrado ninguna ruta que coincida con la URL y el m\u00e9todo
   de la solicitud.”,”data”:{“status”:404}}
 *  Plugin Author [iamfrancisyo](https://wordpress.org/support/users/iamfrancisyo/)
 * (@iamfrancisyo)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14657758)
 * [@rubenalonsoes](https://wordpress.org/support/users/rubenalonsoes/) Thanks for
   reporting this issue. Here are a few troubleshooting steps to check that may 
   give us details to investigate further:
 * 1. What result do you get when you load the URL [https://prueba.miposicionamientoweb.es/wp-json/disqus/v1/sync/webhook](https://prueba.miposicionamientoweb.es/wp-json/disqus/v1/sync/webhook)?
   
   2. Do you have any of the following plugins enabled? “Disable REST API”, “iThemes
   Security” 3. Are you able to check your WordPress server logs to copy more details
   for that “Failed to Load Resource” 500 status?
 * Thanks.
    -  This reply was modified 4 years, 11 months ago by [iamfrancisyo](https://wordpress.org/support/users/iamfrancisyo/).
 *  Plugin Author [iamfrancisyo](https://wordpress.org/support/users/iamfrancisyo/)
 * (@iamfrancisyo)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14732166)
 * [@rubenalonsoes](https://wordpress.org/support/users/rubenalonsoes/) Were you
   ever able to check troubleshooting steps 2 and 3? You can ignore step 1 right
   now, I see that URL 404s, I believe because it is a POST endpoint.
 *  Thread Starter [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * (@rubenalonsoes)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14732884)
 * Hi [@iamfrancisyo](https://wordpress.org/support/users/iamfrancisyo/), sorry 
   for the delay in answering.
    Yes, I have the iThemes Security plugin activated,
   in the WordPress Tweaks settings the Rest API configuration is set “by default”.
 * I have tried again to synchronize the last comments ([https://ibb.co/LvZyqRZ](https://ibb.co/LvZyqRZ))
   and the process is frozen. I attach the last ones from the server, but I don’t
   see any error apparently:
 * Thanks
    -  This reply was modified 4 years, 10 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
    -  This reply was modified 4 years, 10 months ago by [Yui](https://wordpress.org/support/users/fierevere/).
      Reason: log removed
 *  Plugin Author [iamfrancisyo](https://wordpress.org/support/users/iamfrancisyo/)
 * (@iamfrancisyo)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14735171)
 * Hi Rubén, no problem. Thanks for the response and for providing those logs. I
   see that there are some 500 responses happening, is there any way to see more
   information about any exceptions occurring server-side for that request?
 * Also, there may be some helpful suggestions in this thread [https://wordpress.org/support/topic/disqus-auto-syncing-fail/](https://wordpress.org/support/topic/disqus-auto-syncing-fail/)
   on how to adjust the iThemes Security plugin settings so that it doesn’t block
   Disqus syncing attempts. Specifically, can you try temporarily disabling the “
   Default Blacklist” setting. It seems this has caused trouble in the past, and
   we can also look into whether the disqus webhook request user agent needs to 
   be changed.
 *  Thread Starter [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * (@rubenalonsoes)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14736828)
 * I have tried disabling the iThemes options and it still doesn’t work.
    Regarding
   the 500 code logs I don’t have access to more data on what may have caused the
   exception, what I have discovered is that in the server Firewall logs it may 
   be blocking. To test it I would need to know which IPs Disqus uses to add them
   to the whitelist and test if it works.
 * By the way, is it possible to modify the replies in this thread once they are
   published?
 *  Moderator [Yui](https://wordpress.org/support/users/fierevere/)
 * (@fierevere)
 * 永子
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14736880)
 * [no, it is not](https://wordpress.org/support/forum-user-guide/faq/#my-post-shows-up-on-a-search-for-my-domain-will-you-delete-my-post-or-my-link)
 *  Thread Starter [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * (@rubenalonsoes)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14736892)
 * Thanks [@fierevere](https://wordpress.org/support/users/fierevere/), I was commenting
   it to remove the specific post where I put the logs with the IPs, that after 
   all are personal data and I would like to remove them for privacy and security
   reasons. Thanks in advance.
 *  Moderator [Yui](https://wordpress.org/support/users/fierevere/)
 * (@fierevere)
 * 永子
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14736929)
 * you are responsible for cleaning all sensitive data before posting them, once
   scraped by search engines it is impossible to remove them from the net completely.
 *  Thread Starter [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * (@rubenalonsoes)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14736940)
 * You’re absolutely right [@fierevere](https://wordpress.org/support/users/fierevere/),
   I didn’t realize it until now 🙁
    Thank you very much for removing it!

Viewing 10 replies - 1 through 10 (of 10 total)

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 * 10 replies
 * 3 participants
 * Last reply from: [Rubén Alonso](https://wordpress.org/support/users/rubenalonsoes/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/manually-sync-comments-never-ends/#post-14736940)
 * Status: not resolved