Title: Many issues installing and using
Last modified: December 6, 2024

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# Many issues installing and using

 *  Resolved [glennwho](https://wordpress.org/support/users/glennwho/)
 * (@glennwho)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/many-issues-installing-and-using/)
 * So frustrated with this plugin and the lack of support offered.
   I have wasted
   countless hours trying to get it to work.
 * I upgraded to Modula Pro and in doing so the “Modula” plugin disappears from 
   the WordPress menu.
   I searched help forums and pissed around for an hour trying
   to find answers before I discovered it had been re named “Your Gallery”. Why?
   Ok so that issue is resolved. Now the “Albums” link has disappeared! So I can’t
   continue until this is resolved now.I also have updated to the Business version
   so should have “Albums Defaults” but when i click on this it asks me to upgrade.
 * Any chance there is someone in a support department somewhere who can help?

Viewing 1 replies (of 1 total)

 *  [beatrice12](https://wordpress.org/support/users/beatrice12/)
 * (@beatrice12)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/many-issues-installing-and-using/#post-18182309)
 * Hello [@glennwho](https://wordpress.org/support/users/glennwho/),
 * I’m so sorry to hear about the frustration you’ve experienced, and I completely
   understand how challenging this has been for you.
 * As much as I’d love to help you right away, your question is specific to the 
   Pro version of the plugin, and unfortunately, we’re not permitted to provide 
   support for premium products on these forums, as outlined in the [WordPress support guidelines](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
 * I see that you’ve already reached out to us via our contact form, which is the
   best place to address your issue. Our team will get back to you as quickly as
   possible to help resolve this for you.
 * Thank you for your patience and understanding, and we look forward to assisting
   you further via email!
 * Warm regards,
   Beatrice.

Viewing 1 replies (of 1 total)

The topic ‘Many issues installing and using’ is closed to new replies.

 * ![](https://ps.w.org/modula-best-grid-gallery/assets/icon-256x256.png?rev=3095828)
 * [Modula Image Gallery - Photo Grid & Video Gallery](https://wordpress.org/plugins/modula-best-grid-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/modula-best-grid-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/modula-best-grid-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/modula-best-grid-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/modula-best-grid-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/modula-best-grid-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [beatrice12](https://wordpress.org/support/users/beatrice12/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/many-issues-installing-and-using/#post-18182309)
 * Status: resolved