Many problems

  • fravillalo

    (@fravillalo)


    1 year, 7 months ago

    Support is very slow, they answer 24 hours later and this is a paid plugin, also, the QR does not work in the paid version, it does not arrive. Yesterday I updated to version 4.0.12 and the payment stopped working, it does not arrive at check out. Very bad

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  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 year, 7 months ago

    Hi @fravillalo,

    Thank you for sharing your feedback with us. I’m sorry to hear you’ve had a challenging experience, and I completely understand how frustrating it must be.

    Regarding the QR code issue, this is not a known issue in the latest version of our plugin. Most of our clients have not encountered problems with QR functionality, so it’s possible that this might be specific to your setup. We are using wordpress default mail sending function wp_mail(). Sometimes some servers don’t allow to trigger it from some of the plugins or a blockage happens. A good SMTP plugin can be the solution. After setting up an SMTP if the QR is not functioning properly then without checking the site there is no way to produce the issue. We’re here to help you resolve it as soon as possible.

    Could you also share more details about the checkout issue you experienced? We haven’t encountered this on the latest version, and having access to your site would allow us to investigate directly. If you’re comfortable, please grant us permission, and we’ll work on finding a solution for you right away.
    Also we can’t access your site as well: https://prnt.sc/ybS1SZk656vb

    Hope you get it.

    Thank you for your patience, and we’re committed to making things right.

    Best regards,

Viewing 1 replies (of 1 total)

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