Title: masterslider missing from plugins Last modified: August 30, 2016 --- # masterslider missing from plugins * [Ian McKenna Photography](https://wordpress.org/support/users/ian-mckenna-photography/) * (@ian-mckenna-photography) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/) * I did an update a few hours ago and found that my masterslider plugin has gone from my plugins page. I read the support pages and downloaded the older version WordPress 4.3.1. I checked and found that it is still not there, please can you help as I know nothing about how to get it back. Being a photographer no one can see my sliders, my website is [http://www.ianmckennaphotography.com](http://www.ianmckennaphotography.com) Best regards, Ian * [https://wordpress.org/plugins/master-slider/](https://wordpress.org/plugins/master-slider/) Viewing 6 replies - 1 through 6 (of 6 total) * [Averta Support](https://wordpress.org/support/users/averta-support/) * (@averta-support) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616459) * Dear Ian, * Thank for choosing Master Slider,Currently master slider doesn’t have any problem with latest version of WordPress, This problem occurred because of the following events: 1. Conflict with others plugin or theme 2. Failed updates lead to the problem or something else… Please deactivate all of your plugins download and install Master Slider directly from your host.If you need help please do not hesitate to contact me again. * Sincerely yours Averta * Thread Starter [Ian McKenna Photography](https://wordpress.org/support/users/ian-mckenna-photography/) * (@ian-mckenna-photography) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616465) * Morning, I have done what you requested and thank you for your support, however I have this message to share with you when I tried to upload it * message as follows:- * Installing Plugin from uploaded file: master-slider.zip * Unpacking the package… * Installing the plugin… * Destination folder already exists. /websites/123reg/LinuxPackage22/ia/nm/ck/ianmckennaphotography. com/public_html/wp-content/plugins/master-slider/ * Plugin install failed. * Return to Plugins page * Not sure what to do next, please can you help me, Best regards, Ian * [Averta Support](https://wordpress.org/support/users/averta-support/) * (@averta-support) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616467) * Dear Ian, * Please download the latest version of master slider from here: [https://wordpress.org/plugins/master-slider/](https://wordpress.org/plugins/master-slider/) then login to your c panel or direct admin or any panel to mange your root of the site and follow this path wp-content\plugins then upload your downloaded file and extract it take back me the result. * Sincerely yours Averta * Thread Starter [Ian McKenna Photography](https://wordpress.org/support/users/ian-mckenna-photography/) * (@ian-mckenna-photography) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616542) * Good morning Averta, Thank you for your reply and I followed your instructions, however I still have this message! * Installing Plugin from uploaded file: master-slider(2).zip * Unpacking the package… * Installing the plugin… * Destination folder already exists. /websites/123reg/LinuxPackage22/ia/nm/ck/ianmckennaphotography. com/public_html/wp-content/plugins/master-slider/ * Plugin install failed. * Return to Plugins page * Best regards, Ian 🙂 * Thread Starter [Ian McKenna Photography](https://wordpress.org/support/users/ian-mckenna-photography/) * (@ian-mckenna-photography) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616545) * Morning Averta, * Sorry did not follow instructions, I thought c panel was dashboard and I have no idea how to get to C Panel, please can you advise as I know nothing about where to find C Panel. * Best regards, Ian 🙂 * [Averta Support](https://wordpress.org/support/users/averta-support/) * (@averta-support) * [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616582) * Dear Ian, * Cloud you please watch this video tutorial that i included below ? this video will help you that find your host of website, ( where WordPress installed for first time ) then you can follow my advice find file manger of your site and attempted to install Master Slider manually. [https://www.youtube.com/watch?v=RUgd_GDPhYk&noredirect=1](https://www.youtube.com/watch?v=RUgd_GDPhYk&noredirect=1) Thank you for patience. * Kind Regards Averta Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘masterslider missing from plugins’ is closed to new replies. * ![](https://ps.w.org/master-slider/assets/icon-256x256.png?rev=1638064) * [Master Slider - Responsive Touch Slider](https://wordpress.org/plugins/master-slider/) * [Frequently Asked Questions](https://wordpress.org/plugins/master-slider/#faq) * [Support Threads](https://wordpress.org/support/plugin/master-slider/) * [Active Topics](https://wordpress.org/support/plugin/master-slider/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/master-slider/unresolved/) * [Reviews](https://wordpress.org/support/plugin/master-slider/reviews/) * 6 replies * 2 participants * Last reply from: [Averta Support](https://wordpress.org/support/users/averta-support/) * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/masterslider-missing-from-plugins/#post-6616582) * Status: not resolved