Title: Matomo code not showing in the source code Last modified: December 13, 2018 --- # Matomo code not showing in the source code * [seanking2919](https://wordpress.org/support/users/seanking2919/) * (@seanking2919) * [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/) * Hi, * So, I’m trying to set up Matomo for a WordPress Multisite installation and I manually entered the code. However, the code never appeared in the footer or in the header for that matter. * How do I fix this? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmatomo-code-not-showing-in-the-source-code%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/#post-10987573) * I had a short look at your source code… there seems to be something wrong with your theme. E.g., stylesheet references show up in the documents body, but they should appear in the `` section. * Please check if [wp_header](https://codex.wordpress.org/Function_Reference/wp_head) and [wp_footer](https://codex.wordpress.org/Function_Reference/wp_footer) are used in your plugin and are placed at the correct position (see the documentation links). * Additionally, the source code shows you are using a cache plugin. Did you make sure the source code was refreshed after enabling WP-Matomo? Maybe you can clear the plugin’s cache or disable and re-enable it once. * Thread Starter [seanking2919](https://wordpress.org/support/users/seanking2919/) * (@seanking2919) * [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/#post-10990979) * Ok. So, I tried clearing the plugin’s cache and disabling and re-enabling it once. Neither worked. How would I know if wp_header and wp_footer are used in the plugin or not? * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/#post-10996791) * I need some more precise information to be able to help you. * – Which plugin’s cache did you clear? Which plugin did you de- and reactivate? Your caching plugin (as I suggested) or WP-Matomo? You should disable/ clear your cache plugin, reload and check before you enable the plugin again. * – Did you check your blog’s HTML structure? It’s still messed up, e.g., containing stylesheet references inside the `` part. Something seems to be wrong with loading js/css in general. * – You have to check wp_footer and wp_head inside your theme’s (not plugin’s!) files. Check the WordPress documentation I referred to. There is mentioned were the method calls typicall appear (`wp_head` in header.php or index.php; `wp_footer` in footer.php or index.php – but this may differ in your theme). The wp_head call should be inside the `` section, the wp_footer call before the closing` ` tag. * Thread Starter [seanking2919](https://wordpress.org/support/users/seanking2919/) * (@seanking2919) * [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/#post-11024783) * – I initially cleared WP-Matomo’s cache. But I did just cleared the cache of W3 Total Cache. Then I deactivated and then reactivated W3 Total Cache. – Not sure how to fix it honestly. Wondering if it’s something I should consult with W3 Total Cache about. – wp_head is in the section of the header.php in my theme and wp_footer is before the in footer.php in my theme. * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/#post-11042445) * I don’t think the issues with your HTML are related to W3 Total Cache. I guess your theme is messed up somehow. * If wp_head and wp_footer are called, WP-Matomo is configured (= connected with Matomo) and tracking is enabled, the tracking code should appear. Did you try to enable WordPress’ debug mode? ([https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress)) Maybe this will show an error message related to WP-Matomo which will help to understand why the tracking code does not appear anyway. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Matomo code not showing in the source code’ is closed to new replies. * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3529668) * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-piwik/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-piwik/) * [Active Topics](https://wordpress.org/support/plugin/wp-piwik/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-piwik/reviews/) ## Tags * [multisite](https://wordpress.org/support/topic-tag/multisite/) * 5 replies * 2 participants * Last reply from: [braekling](https://wordpress.org/support/users/braekling/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/matomo-code-not-showing-in-the-source-code/#post-11042445) * Status: not resolved