Title: Max_allowed_packet error
Last modified: August 21, 2016

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# Max_allowed_packet error

 *  [riverbum75](https://wordpress.org/support/users/riverbum75/)
 * (@riverbum75)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/max_allowed_packet-error-2/)
 * My site is on a shared server so I do not have access to php.ini and I do not
   have super privilege access to MySQL. The error log is growing huge because of
   the following error:
 * > WordPress database error Got a packet bigger than ‘max_allowed_packet’ bytes
   > for query INSERT INTO `wp_options` (`option_name`, `option_value`, `autoload`)
   > VALUES (‘_transient_su/users_cache’, ‘a:2038:{i:0;O:7:\”WP_User\”:7:{s:4:\”
   > data\”;O:8:\”stdClass\”:10:{s:2:\”ID\”;s:4:\”1943\”;s:10:\”user_login\”;s:14:\”
   > NAME\”;s:9:\”user_pass\”;s:34:\”$P$Btw36v5DCozsA6EEFr9SvZN.We7i8B1\”;s:13:\”
   > user_nicename\”;s:14:\”NAME\”;s:10:\”user_email\”;s:24:\”NAME@MAIL.COM\”;s:
   > 8:\”user_url\”;s:0:\”\”;s:15:\”user_registered\”;s:19:\”2014-05-27 05:44:04\”;
   > s:19:\”user_activation_key\”;s:0:\”\”;s:11:\”user_status\”;s:1:\”0\”;s:12:\”
   > display_name\”;s:14:\”NAME\”;}s:2:\”ID\”;i:1943;s:4:\”caps\”;a:1:{s:10:\”subscriber\”;
   > b:1;}s:7:\”cap_key\”;s:15:\”wp_capabilities\”;s:5:\”roles\”;a:1:{i:0;s:10:\”
   > subscriber\”;}s:7:\”allcaps\”;a:3:{s:4:\”read\”;b:1;s:7
 * If I cannot turn off error reporting and I cannot access php.ini I need to know
   if there is something causing the error or if it is just that the resources available
   on the shared hosting are no longer sufficient?
 * I have disabled all plugins installed up to several months before the error began
   and that makes no difference.
 * Any suggestions gratefully received!!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/max_allowed_packet-error-2/#post-5004144)
 * You need to speak to your hosts about this. It looks like a sever configuration
   issue.
 *  Thread Starter [riverbum75](https://wordpress.org/support/users/riverbum75/)
 * (@riverbum75)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/max_allowed_packet-error-2/#post-5004149)
 * Thanks Esmi, that is what I thought, as all the fixes I could think of I cannot
   access, but they won’t change their configuration and suggest an upgrade to a
   VPS or dedicated server!
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/max_allowed_packet-error-2/#post-5004154)
 * I’m sorry to hear that but perhaps it might be time for you to upgrade to a VPS.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Max_allowed_packet error’ is closed to new replies.

## Tags

 * [error_log](https://wordpress.org/support/topic-tag/error_log/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/max_allowed_packet-error-2/#post-5004154)
 * Status: not resolved

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