Title: Media Uploader Not Working Correctly – No Error Code
Last modified: January 14, 2018

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# Media Uploader Not Working Correctly – No Error Code

 *  [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/)
 * Hi,
 * I am not sure how long I have had this problem, as I haven’t tried to upload 
   an image since May 2017.
 * What is happening:
 * When I try to upload an image to my WP blog it acts as though it has completed(
   no errors whatsoever), but:
 * 1. The thumbnail doesn’t appear.
 * 2. The image doesn’t appear when I insert it into a post (empty box).
 * 3. The URL of the image is either wrong (wrong date and year)…or
 * 4. The URL looks correct, but doesn’t really exist…can’t find the folder (or 
   image file) in my wp-content/uploads folder.
 * I also noticed that about 1/4 of my already uploaded thumbnails are missing, 
   but, the images are there, and on my posts.
 * I also tried to upload an image on another site (on the same host) with the same
   theme (not the same plugins, fewer plugins), and the media upload function worked
   just fine.
 * So, I figure this rules out a hosting problem.
 * But, I have had my host support look over my site and they didn’t see anything
   that could be causing this problem, either.
 * What I have done:
 * 1. Made sure everything was up to date.
 * 2. Made sure my folder permissions were set correctly (755).
 * 3. I have ran Forced Regeneration of Thumbnails, and it didn’t help, and half
   of the thumbnails failed to regenerate (according to the plugin).
 * 4. Disabled all plugins (no affect).
 * 5. Tried different browsers like the latest version of Chrome, I was using the
   latest version of Firefox (no affect).
 * 6. Deleted my current website from my server, and uploaded backups from as far
   back as May 2017 with all plugins disabled (no affect).
 * I have researched this forum, and the internet, and I cannot find anyone reporting
   a similar problem.
 * They all report some kind of error code…I am not getting any error code.
 * I would appreciate any help I can get.
 * Thank you,
 * Scott
    -  This topic was modified 8 years, 5 months ago by [honesteddypublishing](https://wordpress.org/support/users/s_williams/).
      Reason: spelling error
    -  This topic was modified 8 years, 5 months ago by [honesteddypublishing](https://wordpress.org/support/users/s_williams/).
      Reason: added more information
    -  This topic was modified 8 years, 5 months ago by [honesteddypublishing](https://wordpress.org/support/users/s_williams/).
      Reason: added more information
    -  This topic was modified 8 years, 5 months ago by [honesteddypublishing](https://wordpress.org/support/users/s_williams/).
      Reason: update information
    -  This topic was modified 8 years, 5 months ago by [honesteddypublishing](https://wordpress.org/support/users/s_williams/).

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9864387)
 * Hello, Scott, & welcome. Could you please provide us w/your site url & and example
   image where this is occurring? That might be really helpful in assisting you 
   to diagnose this problem.
 *  Thread Starter [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9865510)
 * Hi Jackie,
 * The site where I am having this problem is:
 * [http://blog.howtogetyourexbackfast.com](http://blog.howtogetyourexbackfast.com)
 * I cannot give you an example of the problem because (recently) uploaded images
   will not show up on any post.
 * The last successful image that I uploaded to the media library is on the home
   page of the above site. That was back in May 2017, as I explained in my original
   post.
 * How about a screenshot of the problem in the media library?
    -  This reply was modified 8 years, 5 months ago by [honesteddypublishing](https://wordpress.org/support/users/s_williams/).
 *  Thread Starter [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866345)
 * Here are some screenshots, I hope they help.
 * 1. This is what the media library looks like after I upload the image.
 * [https://snag.gy/A50o4k.jpg](https://snag.gy/A50o4k.jpg)
 * 2. If you click on the edit option, you see that the image shows up, but only
   there.
 * [https://snag.gy/tZW397.jpg](https://snag.gy/tZW397.jpg)
 * 3. When I insert this same image into a post, this is what you see in the visual
   mode (an empty box).
 *  [https://snag.gy/V5M70t.jpg](https://snag.gy/V5M70t.jpg)
 * 4. This is what you see in the text mode, notice the highlighted part of the 
   image URL. it doesn’t reflect the correct month, or year. Why? I just uploaded
   it today.
 *  [https://snag.gy/w7KefJ.jpg](https://snag.gy/w7KefJ.jpg)
 * This is a strange problem.
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866468)
 * HI, Scott. Unfortunately, I’m not in a position to be able to access the snag
   site & won’t be for awhile. Could you therefore please clarify your point #4?
 * In circumstances like this, generally what is occurring is broken links, for 
   whatever reason. I’m seeing 2 things that may be contributory–it appears you’re
   running Jetpack & that your pics are therefore going through its CDN. That’s 
   generally a good thing, but perhaps, for some reason, that’s not happening? The
   other thing I see is that you’re running wp-supercache. It’s a good plugin, but,
   as w/all caching plugins, problems can result. I suggest disabling both these
   features. I also suggest going into ‘Settings > Permalinks’ & then save the structure
   as default. Then change the structure to whatever it had been initially (don’t
   forget to save) & see if that helps us. You should also clear your browser cache,
   as I do appear to be getting images. Instructions can be found here:
    [http://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/](http://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/)
 * Please let us know whether that was helpful or not.
 *  Thread Starter [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866675)
 * Hi Jackie,
 * As I mentioned in my original post, I have disabled all my plugins, and it didn’t
   help.
 * If you could access the screenshots you would see that number 4 shows the URL
   for the image I uploaded today which includes: wp-content/uploads/2009/4/image.
   file
 * Why would it create a folder for the year 2009, and the 4th month when it’s 2018
   the first month?
 * I also have a similar site same theme, same hosting account, and it also uses
   jetpack, and that sites has no problems uploading images into a post.
 *  Thread Starter [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866755)
 * I disabled jet pack and super cache, updated the permalinks, cleared my browser
   cache, and I still have the same problem.
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866770)
 * Scott, please go into ‘Settings > Media’ & report your file structure as set 
   out there.
 *  Thread Starter [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866803)
 * Images sizes are:
 * Thumbnail 150×150
    Medium size 300×300 Large size 1024×1024
 * The “stores uploads in this folder” reads:
 * /home/my hosting username/public_html/blog/wp-content/uploads
 * Full URL path to files is blank.
 * Organize my uploads into month- and year-based folders is checked
 * Image Gallery Carousel
 * Background color is black
 * Show photo metadata (Exif) in carousel, when available. is checked
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866910)
 * Hello, again, Scott. Tired of hearing from me yet? I realize this is going to
   sound like serious harping, but the problem is, I’m still seeing caching. Also,
   in the media settings, if Jetpack were completely disabled & uncached, there 
   should not be references to ‘gallery Carousel’.
 * First, please remove the WP_CACHE define from wp-config.php. Look for define(‘
   WP_CACHE’, true ); and put // in front of that line. That’s the forward slash,
   ie, the key that’s used to make a question mark when shifted. I say that because
   some folks confuse it w/a \, & that won’t help. Next, please remove/rename the
   files wp-content/advanced-cache.php and wp-content/wp-cache-config.php. You can
   also try renaming rather than removing them ie, ph1 instead of php. I would urge
   you to at least back up these files should you decide to remove them.
 * Next, I’m going to ask you to please put up a test post on your blog, containing
   an image called test.png. You can use any image for this. Put test in your alt
   text, if you would, please. I realize you don’t want to leave this up for long,
   but since we’re obviously seeing very different things here, I rather need to
   try to find out why if I can. I’ll be monitoring closely, so you shouldn’t have
   to keep it up long. I apologize for the hassle.
 *  Thread Starter [honesteddypublishing](https://wordpress.org/support/users/s_williams/)
 * (@s_williams)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9866978)
 * Hi Jackie,
 * I did disable those plugins and do what you asked, and then, after they didn’t
   make a difference, I turned them back on.
 * I feel we are going in circles and if you could see my screenshots you might 
   better understand.
 * My assessment – too may cooks (coders) spoil the recipe. There are just too many
   different people creating themes and plugins and then WP is constantly updating…
   it’s a disaster waiting to happen, and I have been through this too many times.
 * Thank you for your help, but, I think I’m done with WordPress. I have been using
   WP for over a decade, and sooner or later, I always run into a problem.
 * Thanks again.
 * Scott
 *  [abletec](https://wordpress.org/support/users/abletec/)
 * (@abletec)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9867137)
 * I understand, Scott. I hate to see you start from scratch, as you’ve obviously
   done a lot of work on your site & it’ll be a @#$% of a lot of work to recreate
   it on whatever platform you choose. Please know that I do understand what you’re
   saying about the file url being incorrect, etc. 1 of the things we do in situations
   where images aren’t showing is to view the site’s source code & look at the links
   associated w/images. From my vantage point, your images are appearing. So I’m
   obviously trying to figure out why the discrepancy & eliminate it, if possible.
   Caching is a really great thing, but it can also cause problems, & I was trying
   to get that particular aspect out of the equation, because 1 of the things that
   can happen is changes may not be seen when someone’s looking at a cached site,
   while someone who doesn’t have a cached site will see it immediately.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Media Uploader Not Working Correctly – No Error Code’ is closed to new
replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 11 replies
 * 2 participants
 * Last reply from: [abletec](https://wordpress.org/support/users/abletec/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/media-uplaoder-not-working-correctly-no-error-code/#post-9867137)
 * Status: not resolved

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