Title: Mega menu errors when not logged into WordPress Last modified: November 10, 2023 --- # Mega menu errors when not logged into WordPress * Resolved [trouncex](https://wordpress.org/support/users/trouncex/) * (@trouncex) * [2 years, 7 months ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/) * Hello, * When I am logged into WordPress and preview my website page, the mega menu shows up perfectly fine when I hover over the dropdown. * > [View post on imgur.com](https://imgur.com/lOPUeLN) * However, when I open my website in **Incognito**, or if I am logged out of WordPress, the mega menu then shifts to the right. Also, the hamburger icon doesn’t work when I’m on mobile device either. * > [View post on imgur.com](https://imgur.com/oequuV6) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmega-menu-errors-when-not-logged-into-wordpress%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Ahmed Amir Hossain](https://wordpress.org/support/users/ahmedamir/) * (@ahmedamir) * [2 years, 7 months ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17194519) * Hi [trouncex](https://wordpress.org/support/users/trouncex/), * Thanks for reaching out to us. I think this issue happen due to cache. Clear all levels of cache, including but not limited to Server cache, WordPress (optimization plugin) cache, CDN cache, and Browser cache. Hopefully the issue will be solved. If the issue persists, please let us know. We will take a closer look at the issue and help you find the solution as soon as possible. * Looking forward to your response. * Regards, Amir * Thread Starter [trouncex](https://wordpress.org/support/users/trouncex/) * (@trouncex) * [2 years, 6 months ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17201573) * Hi Ahmed, * Alright this worked! * Thank you. - This reply was modified 2 years, 6 months ago by [trouncex](https://wordpress.org/support/users/trouncex/). * Thread Starter [trouncex](https://wordpress.org/support/users/trouncex/) * (@trouncex) * [2 years, 3 months ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17440470) * [@ahmedamir](https://wordpress.org/support/users/ahmedamir/) * Hi, I’m still experiencing this issue. I have cleared CDN Cache, regenerated files & data **(Elementor Tools)** and synced library **(Elementor Tools)**. * I’ve also cleared my own browser cache. * Thread Starter [trouncex](https://wordpress.org/support/users/trouncex/) * (@trouncex) * [2 years, 2 months ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17503858) * Hi [Ahmed](https://wordpress.org/support/users/ahmedamir/), I’m just following up with this. * Thread Starter [trouncex](https://wordpress.org/support/users/trouncex/) * (@trouncex) * [2 years, 2 months ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17552467) * Hi [Arif](https://wordpress.org/support/users/faithcoder/), do you think you can help with this? * Plugin Support [Ahmed Amir Hossain](https://wordpress.org/support/users/ahmedamir/) * (@ahmedamir) * [2 years, 1 month ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17719557) * Hi [trouncex](https://wordpress.org/support/users/trouncex/), * We apologize for the delayed response, but we want to assure you that addressing your concern is our priority. In order to provide you with the best support, we kindly request that you send a** video** recording of the problem you’re facing. Our team will promptly investigate the issue and respond to you with a solution as soon as possible. We look forward to hearing back from you and resolving this matter swiftly. * Regards, Amir * Thread Starter [trouncex](https://wordpress.org/support/users/trouncex/) * (@trouncex) * [2 years, 1 month ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17724208) * Hi [@ahmedamir](https://wordpress.org/support/users/ahmedamir/), * This first link is a video of what occurs when I am not logged into WordPress. * [https://www.kapwing.com/videos/66310d9f3125f132f197ebdc](https://www.kapwing.com/videos/66310d9f3125f132f197ebdc) * This second link is a video of what occurs when I am logged into WordPress (and how I want it to function) * [https://www.kapwing.com/videos/66310e049ca0ecb5e9df8f74](https://www.kapwing.com/videos/66310e049ca0ecb5e9df8f74) * Thank you. * Plugin Support [Ahmed Amir Hossain](https://wordpress.org/support/users/ahmedamir/) * (@ahmedamir) * [2 years, 1 month ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17732279) * Hi [trouncex](https://wordpress.org/support/users/trouncex/), * Hope you are doing fine. Your given video is not loading. Please refer to this [ video](https://d.pr/v/HBqzei). Could you please send me a new video? We will check and let you know the update as soon as possible. Waiting for your response. * Regards, Amir * Plugin Support [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * (@reedwanul) * [2 years ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17797554) * Dear @trouncex , * I hope this message finds you well. Since we haven’t received any response from you, we assume that the issue has been resolved. Therefore, I’m marking this thread as resolved. * If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you. * Best Regards, Reju Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Mega menu errors when not logged into WordPress’ is closed to new replies. * ![](https://ps.w.org/elementskit-lite/assets/icon-256x256.gif?rev=2518175) * [ElementsKit Elementor Addons – Advanced Widgets & Templates Addons for Elementor](https://wordpress.org/plugins/elementskit-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/elementskit-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/elementskit-lite/) * [Active Topics](https://wordpress.org/support/plugin/elementskit-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/elementskit-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/elementskit-lite/reviews/) * 9 replies * 3 participants * Last reply from: [Reedwanul Haque](https://wordpress.org/support/users/reedwanul/) * Last activity: [2 years ago](https://wordpress.org/support/topic/mega-menu-errors-when-not-logged-into-wordpress/#post-17797554) * Status: resolved