Megamenu do not open

  • Resolved antoniofweb

    (@antoniofweb)


    4 years, 11 months ago

    I’m really enjoying using this plugin, but today it’s not opening, I can’t edit the megamenu I created, can you help me?

    Print screen >>> https://prnt.sc/17db9tj

    I already disabled the plugins, I changed the theme and the error continues.

    The menu is working and all configured on the site, but now I can’t edit the megamenu.

Viewing 6 replies - 1 through 6 (of 6 total)
  • benjirahmed

    (@benjirahmed)

    4 years, 11 months ago

    Hi @antoniofweb ,

    I have tried to reproduce the issue in my development environment but couldn’t. Megamenu is working fine as expected here.

    This problem can happen for any third party plugin. So, first try to deactivate all the plugins except Elementor and ElementsKit. After that if the issue still persists then switch your theme to the default theme like 2020 theme or Hello Elementor theme. This way hopefully you will find the actual issue.

    But after following above steps if the problem is still there, please send us your system info from here (screenshot). We will inspect the issue and let you know the update as soon as possible.

    Regards,
    Benjir

    • This reply was modified 4 years, 11 months ago by benjirahmed.
    Thread Starter antoniofweb

    (@antoniofweb)

    4 years, 11 months ago

    I performed all the suggested procedures but nothing worked, the requested information follows.

    == Server Environment ==
    Operating System: Linux
    Software: LiteSpeed
    MySQL version: MariaDB Server v10.5.9
    PHP Version: 7.4.16
    PHP Max Input Vars: 1000
    PHP Max Post Size: 128M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.7.2
    Site URL: https://perfilarh.com.br
    Home URL: https://perfilarh.com.br
    WP Multisite: No
    Max Upload Size: 128 MB
    Memory limit: 512M
    Permalink Structure: /%postname%/
    Language: pt-BR
    Timezone: America/Fortaleza
    Debug Mode: Inactive

    == Theme ==
    Name: Hello Elementor
    Version: 2.3.1
    Author: Elementor Team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: pt_BR
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36

    == Active Plugins ==
    Elementor
    Version: 3.2.5
    Author: Elementor.com

    Elementor Pro
    Version: 3.3.1
    Author: Elementor.com

    ElementsKit Lite
    Version: 2.3.1.1
    Author: Wpmet

    Essential Addons for Elementor
    Version: 4.7.4
    Author: WPDeveloper

    Premium Addons for Elementor
    Version: 4.3.9
    Author: Leap13

    == Elementor – Compatibility Tag ==

    Elementor Pro: Compatível
    Essential Addons for Elementor: Compatível
    Premium Addons for Elementor: Compatível

    == Elementor Pro – Compatibility Tag ==

    Essential Addons for Elementor: Compatível
    Premium Addons for Elementor: Compatível

    == Elements Usage ==

    page : 1
    form : 1
    heading : 3
    icon-box : 6
    image : 2
    social-icons : 1
    text-editor : 2
    wp-post : 0
    button : 1
    divider : 2
    ekit-nav-menu : 2
    heading : 2
    icon : 1
    icon-list : 3
    social-icons : 1
    theme-site-logo : 2
    wp-page : 1
    animated-headline : 1
    button : 2
    form : 1
    heading : 3
    image : 1
    text-editor : 1

    == Log ==

    PHP: showing 1 of 1PHP: 2021-06-21 17:14:22 [notice X 1][/home/perfilarh.com.br/public_html/wp-content/plugins/elementor/core/common/modules/ajax/module.php::171] Undefined index: data [array (
    ‘trace’ => ‘
    #0: Elementor\Core\Logger\Manager -> shutdown()
    ‘,
    )]

    Log: showing 1 of 12021-06-26 21:20:42 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘3.3.0’,
    ‘to’ => ‘3.3.1’,
    )]

    benjirahmed

    (@benjirahmed)

    4 years, 11 months ago

    Hey @antoniofweb ,

    Thanks for sharing the information. Currently, I am trying to reproduce the issue in my development environment and I will get back to you with an update soon.

    Regards,
    Benjir

    benjirahmed

    (@benjirahmed)

    4 years, 11 months ago

    Hi @antoniofweb ,

    I have tried to reproduce the issue by cloning your theme, plugins and server environment but couldn’t reproduce the issue. So, can you please clear your browser and server cache to check if that solves the issue?

    Otherwise, you can navigate to our plugin’s details page and contact our support center from there. We need to check this issue closely from your wordpress dashboard.

    Waiting for your valuable response and we are always here to help you.

    Regards,
    Benjir

    Thread Starter antoniofweb

    (@antoniofweb)

    4 years, 11 months ago

    Thanks for answering.

    I cleaned the cache on Cloudflare and accessed it through an anonymous browser and it worked.

    Thank you for your help.

    benjirahmed

    (@benjirahmed)

    4 years, 11 months ago

    Hey @antoniofweb ,

    Glad to hear that you have found the actual issue and the problem has been solved.

    If you like our plugin and support then don’t forget to rate our plugin 5 star 🙂

    Regards,
    Benjir

Viewing 6 replies - 1 through 6 (of 6 total)

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