Title: Message doesn't show Last modified: August 21, 2016 --- # Message doesn't show * Resolved [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/) * Hey, * When I send a message from an account with the role subscriber (default role for my site) the message doesn’t show up in the box. When I sent from an admin, however, it does. Can you guys help me? * Thanks, * Galactic * [https://wordpress.org/plugins/chat/](https://wordpress.org/plugins/chat/) Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/message-doesnt-show/page/2/?output_format=md) [→](https://wordpress.org/support/topic/message-doesnt-show/page/2/?output_format=md) * Plugin Support [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050502) * Hi Galactic, * Sorry to hear of the problem you are having. * I have tested it on my test site and found it’s working fine for both the users having roles as subscriber and administrator. * Which version of Chat plugin and WordPress are you using? * Could you please share me your site link so that i can troubleshoot it there? * Kind Regards, WPMU DEV * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050505) * Hey, * I am using the latest of both. The URL is mcmeadows.net, it isn’t always online( under development) * Thanks, * Galactic * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050529) * Hi [@galactic](https://wordpress.org/support/users/galactic/), * Thanks for that reference, unfortunately I’m getting a timeout reply there so I can’t test the chat. * But to try and rule out a plugin or theme conflict, could I ask for you to try deactivating all other plugins and switching to Twenty Fourteen theme to see how it works with that? * There’s a [troubleshooting chart here](http://premium.wpmudev.org/manuals/getting-support/) that can help with that. * Looking forward to your reply. 🙂 * Cheers, David * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050533) * Hey David, * I’m currently in school but the site should be up in about 2.5 hours. I hope you can troubleshoot it then. * Thanks, * Galactic * Plugin Support [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050534) * I checked the site mcmeadows.net again but got the same connection time out error. * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050538) * I forgot to turn it on, it is now. * Plugin Support [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050554) * Hi [@galactic](https://wordpress.org/support/users/galactic/), * I can access your site now. * I tried to register test account on your site so that i can test it, i received the following message on registration but didn’t get any email to activate it. * The email also didn’t appear in the spam folder. * _**Check Your Email To Activate Your Account!** You have successfully created your account! To begin using this site you will need to activate your account via the email we have just sent to your address. * Could you please share us temporary user account details here so that we can test it? * You can also send it through our secured contact form: [http://premium.wpmudev.org/contact/](http://premium.wpmudev.org/contact/) – Choose “I have a different question” – Include my name in the subject “Vinod Dalvi” – Include the URL of this post in your message so that I may track this issue better – Include details * Regards, WPMU DEV * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050556) * Hey, * The e-mail server had a problem, it works now. Also, with the chat plugin enabled my website is a lot slower. How do I fix that? * Thanks, * Galactic * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050560) * Hi [@galactic](https://wordpress.org/support/users/galactic/), * Thanks for your reply. * Could I ask how much memory you have available on your site? * If you’re unsure how to check that, you could try this: [https://wordpress.org/plugins/wp-memory-usage/](https://wordpress.org/plugins/wp-memory-usage/) * It could be that your site’s low on memory and adding this plugin may just push that further. * Also, right now the site’s inaccessible but I did get a chance to log in earlier and see the issue, I couldn’t see any messages posted as a subscriber. * To help ensure this definitely isn’t related to a plugin or theme conflict, could you please follow our [troubleshooting chart](http://premium.wpmudev.org/manuals/getting-support/)? * That’s something you’d have to do from your end since we couldn’t deactivate plugins or switch your theme. * Could I also confirm that you have no trouble posting messages to the chat as Admin? If so, could you please also try other user roles to see how that works? * Looking forward to your reply. 🙂 * Cheers, David * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050561) * Hey, * I will use the chart. I am 100% sure I can read the chat as an admin, it is very strange. I will reply when I have a result! * My memory is using half of the 128 MB, so that must be fine. In case it turns out to be a problem later I have 16 GB of RAM to work with for just the site ( I have 32 GB) 🙂 * Thanks, * Galactic * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050562) * Hey again, * I found the problem, when I activate my Ward theme, the problem gets back (coming from default). How do I fix it? I really want to use the plugin. * Thanks, * Galactic * Plugin Support [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050564) * Hi Galactic, * Awesome, great to see you found the problem. * Could you please tell me which problem gets back when you activate the Ward theme? * Are you referring “sending a message from an account with the role subscriber” problem or your “website is a lot slower” problem? * Regards, WPMU DEV * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050565) * Hey, * I am referring to the sending a message from an account with the role subscriber problem. * I hope you guys can help me, * Galactic * Plugin Support [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050578) * Hi Galactic, * I could now successfully register and log in on your site, i confirmed the issue on your site for the subscriber user. * After further troubleshooting i found in the browser network console that due to some reasons the AJAX calls made by chat plugin is not successfully completed which may be causing this issue. * Is it working fine using the default WordPress theme like Twenty Thirteen? * Also please check for plugin conflict as described by [@david](https://wordpress.org/support/users/david/) in his [previous reply](http://wordpress.org/support/topic/message-doesnt-show?replies=14#post-5740028). * Regards, WPMU DEV * Thread Starter [GalacticMeadows](https://wordpress.org/support/users/galacticmeadows/) * (@galacticmeadows) * [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/#post-5050583) * Hey, * As I said, the theme is the conflict. It works fine with the default theme and all plugins enabled. How do I fix this? I really want to use the plugin. * Thanks, * Galactic Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/message-doesnt-show/page/2/?output_format=md) [→](https://wordpress.org/support/topic/message-doesnt-show/page/2/?output_format=md) The topic ‘Message doesn't show’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/chat_c9d6b1.svg) * [Chat](https://wordpress.org/plugins/chat/) * [Support Threads](https://wordpress.org/support/plugin/chat/) * [Active Topics](https://wordpress.org/support/plugin/chat/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/chat/unresolved/) * [Reviews](https://wordpress.org/support/plugin/chat/reviews/) * 21 replies * 3 participants * Last reply from: [David](https://wordpress.org/support/users/ugotsta/) * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/message-doesnt-show/page/2/#post-5050611) * Status: resolved