Title: Message preview doesn’t appear
Last modified: August 30, 2025

---

# Message preview doesn’t appear

 *  Resolved [worldsdream](https://wordpress.org/support/users/worldsdream/)
 * (@worldsdream)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/message-preview-doesnt-appear/)
 * Message preview doesn’t appear when you click on the latest email preview button.
   All the older ones do show up correctly.
 * [Email preview action](https://i.imgur.com/d1PBuma.png) screenshot
 * [Email doesn’t appear](https://i.imgur.com/tTPMJNn.png) screenshot

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * (@ibrahimsharif)
 * [7 months, 1 week ago](https://wordpress.org/support/topic/message-preview-doesnt-appear/#post-18706858)
 * Hello [@worldsdream](https://wordpress.org/support/users/worldsdream/),
 * Based on similar situations we’ve encountered, this behavior often points to 
   an interaction issue with your server, hosting environment, a security plugin,
   or possibly a firewall interfering with FluentSMTP. These elements can sometimes
   block or modify the data necessary for the preview to render.
 * To help us pinpoint the exact cause, we would greatly appreciate it if you could
   check your browser console for any error messages. This is a crucial step that
   often reveals underlying issues. Here’s how you can do it:
    1. **Launch Your Browser:** Open the browser you are using (e.g., Google Chrome,
       Firefox, Safari).
    2. **Open Developer Tools:**
    3.  - **Right-click** anywhere on the webpage where you are trying to preview the
          email, and then select “**Inspect**” or “**Inspect Element**”.
        - Alternatively, you can use keyboard shortcuts:
           * For Windows: **Ctrl + Shift + I**
           * For Mac: **Cmd + Option + J**
    4. **Navigate to the Console Tab:** Once the Developer Tools window opens (usually
       at the bottom or side of your screen), click on the “**Console**” tab.
    5. **Reproduce the Issue:** With the Console tab open, please try to click the “
       latest email preview button” again, which is currently not working for you.
    6. **Capture and Share:** The console should then display any error messages, warnings,
       or logs related to the preview attempt. Please take a screenshot of the entire
       Console tab, ensuring all messages are visible, and share it with us.
 * This information will be incredibly helpful in understanding what might be preventing
   the preview from displaying correctly. Please note that the exact steps to open
   Developer Tools might vary slightly depending on your specific browser.

Viewing 1 replies (of 1 total)

The topic ‘Message preview doesn’t appear’ is closed to new replies.

 * ![](https://ps.w.org/fluent-smtp/assets/icon.svg?rev=2458343)
 * [FluentSMTP - WP SMTP Plugin with Amazon SES, SendGrid, MailGun, Postmark, Google and Any SMTP Provider](https://wordpress.org/plugins/fluent-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fluent-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fluent-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/fluent-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fluent-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fluent-smtp/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * Last activity: [7 months, 1 week ago](https://wordpress.org/support/topic/message-preview-doesnt-appear/#post-18706858)
 * Status: resolved