Title: Messages Missing
Last modified: October 15, 2018

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# Messages Missing

 *  Resolved [PESOnline](https://wordpress.org/support/users/pesonline/)
 * (@pesonline)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/)
 * Hi Jeff,
 * Thanks very much for the plugin…been using it some regularly for some time.
 * We’ve come across an issue which i’ve not experienced before, that being when
   you submit the message to the chat, it does not appear.
 * I’ve read about the potential for the wp-load.php file having moved, thats still
   in the public_html folder; unsure of its default location, but i’m sure that’s
   normally where it is.
 * Up until around midnight last night (UK) it was working flawlessly, then today,
   nothing…i’ve tried clearing the chat, uninstall / reinstall, cleared the cache
   for our users and also our forums in case that was an issue, yet its still not
   showing the messages.
 * Would appreciate any assistance,
 * Kind Regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmessages-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782606)
 * Hi pesonline,
 * Glad to help. I’m not sure what be happening (it is impossible to just “guess”
   in most cases), but it sounds like maybe the required JavaScript is not loading,
   or maybe is loading with errors. You can install a free JS-error checker extension
   for your browser to investigate further.
 *  Thread Starter [PESOnline](https://wordpress.org/support/users/pesonline/)
 * (@pesonline)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782622)
 * Thanks for the speedy reply Jeff.
 * I’ve tried this across a few different browsers (Edge, Firefox & Chrome along
   with Safari on iOS) and its the same across all browsers.
 * I’ve just installed JavaScript Errors Notifier for Chrome as per your advice 
   and its showing as having no errors on the page.
 * I’ve also noticed that ReCaptcha isn’t showing for Ultimate Member also; beginning
   to wonder if its a host issue?
 * Any further advice or even how to completely reset / remove and restart would
   be appreciated.
 * Many Thanks once more
 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782652)
 * Alright, sounds like you are on top of it. Basically just a matter of ruling 
   out unknown variables until the culprit is identified. Basic scientific method
   of troubleshooting, etc. Let me know if I can provide any further infos about
   SAC, glad to help.
 *  Thread Starter [PESOnline](https://wordpress.org/support/users/pesonline/)
 * (@pesonline)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782732)
 * Thanks Jeff.
 * Going through the sites error log and we’ve got this:
 * 10172 pesonline.co.uk [Mon Oct 15 20:11:35 2018] [error] [client **.***.***.***:*]
   PHP Warning: session_start(): open(/home/sites/pesonline.co.uk/tmp//sess_bf2ef5c9c0cb8dde61199eda093b77f5,
   O_RDWR) failed: No such file or directory (2) in /home/sites/pesonline.co.uk/
   public_html/wp-content/plugins/simple-ajax-chat/simple-ajax-chat-form.php on 
   line 11
 * Apologies, i’m not that knowledgeable when it comes to code lol – does this shed
   any light on it from your side?
 * Thanks again
 *  Plugin Author [Jeff Starr](https://wordpress.org/support/users/specialk/)
 * (@specialk)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782776)
 * Yeah it looks then like an issue with your server PHP session functionality. 
   You can find more by searching for some query like:
 * PHP Warning: session_start() No such file or directory
 * should get you there. Then once you understand what might be happening, ask your
   web host for help.
 *  Thread Starter [PESOnline](https://wordpress.org/support/users/pesonline/)
 * (@pesonline)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782857)
 * Thanks Jeff, i’ll research it and then take it up with our hosts.
 * Regards

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Messages Missing’ is closed to new replies.

 * ![](https://ps.w.org/simple-ajax-chat/assets/icon-256x256.png?rev=1473439)
 * [Simple Ajax Chat – Add a Fast, Secure Chat Box](https://wordpress.org/plugins/simple-ajax-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/simple-ajax-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/simple-ajax-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/simple-ajax-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/simple-ajax-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/simple-ajax-chat/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [PESOnline](https://wordpress.org/support/users/pesonline/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/messages-missing/#post-10782857)
 * Status: resolved