Title: Meta Plugin Last modified: February 16, 2026 --- # Meta Plugin * Resolved [tseabridge90](https://wordpress.org/support/users/tseabridge90/) * (@tseabridge90) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/) * Hi, * I’m trying to connect our business to facebook via a login, its able to go through all the stages & then at the final hurdle it just seems to crash on the final page where it just says ‘connect pending’. I have spoke to Meta, as its usually there fault & their response was ‘To summarize our chat today, you have contacted us about difficulties connecting your WordPress to your Facebook page, Instagram page, ad account, and pixel, with the connection status remaining pending, and we have determined that the issue is likely due to a synchronization problem on the WordPress end, possibly caused by website caching or a server timeout, and suggested resetting the connection within your WordPress Facebook Business Extension settings and trying again in an Incognito browser, as well as reaching out to your web hosting provider or the plugin developer to resolve the issue.’. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmeta-plugin-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18825507) * Hi [@tseabridge90](https://wordpress.org/support/users/tseabridge90/) , * Thank you for reaching out! * Upon reviewing your site, I noticed that the Meta Pixel is connected. Were you able to connect to the Meta pixel for WordPress plugin? * Kind regards, Marija * Thread Starter [tseabridge90](https://wordpress.org/support/users/tseabridge90/) * (@tseabridge90) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18825513) * Hi [@marijastuntcoders](https://wordpress.org/support/users/marijastuntcoders/) * Unfortunately no, its still getting stuck on the final stage where it says ‘connection pending’. * Thanks, * Tom * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18825538) * Hi Tom, thanks for following up! * If you haven’t already, please do the following: - Temporarily disable any cache plugins you’re using and clear the cache - Reinstall the Meta pixel for WordPress plugin - Re-connect your site with the plugin * If the issue persists please share: - A screenshot of the page where you are seeing the issue - A list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info). - Are there any plugin-related errors in your debug.log? * Kind regards, Marija * Thread Starter [tseabridge90](https://wordpress.org/support/users/tseabridge90/) * (@tseabridge90) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18827116) * Hi [@marijastuntcoders](https://wordpress.org/support/users/marijastuntcoders/) * thank you for sending that over. I’ve attached an image, which shows the final stage where it doesn’t get through to connecting wordpress to meta. You’re able to see that in the text it says ‘We are passing your system user token back to.’ It should have the business portfolio or URL to where it goes next, but this isn’t showing anything. Let me know what you think. * ![](https://i0.wp.com/i.postimg.cc/rwnr8CxF/image-%286%29.png?ssl=1) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18827364) * Hi [@tseabridge90](https://wordpress.org/support/users/tseabridge90/) , * Thanks for following up, and you are right – it should be _We are passing your system user token back to [site-url]_. * Can you share the following: - A list of the plugins your site is using (you can find it by navigating to _Tools > Site Health > Info_). - If there are any plugin-related errors in your debug.log? * Also, have you tried checking the box, and if so, what happens then? * Kind regards, Marija * Thread Starter [tseabridge90](https://wordpress.org/support/users/tseabridge90/) * (@tseabridge90) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18827415) * Hi [@marijastuntcoders](https://wordpress.org/support/users/marijastuntcoders/), * Plugins that we use are below: * Advanced Custom Fields: Font Awesome * Advanced Custom Fields PRO * Advanced Editor Tools * Ajax Search Lite * Casinos Clicks Analytics * Everest Forms * FV Top Level Categories * Geo Maxmind * GeoTargetingWP * Maintenance * Microsoft Clarity * OptinMonster * Perfmatters * Query Monitor * Rank Math SEO * Rank Math SEO PRO * Shortcodes Ultimate * ShortPixel Image Optimizer * Site Kit by Google * SVG Support * TablePress (Premium) * WP Migrate * WP Rocket * WP Rocket | Cache Dynamic Cookie * WP ULike * The only inactive plugin is the Meta one. * Thanks, Tom * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18827444) * Thanks for sharing the list [@tseabridge90](https://wordpress.org/support/users/tseabridge90/)! * The best course of action would be to: - Check & Remove any existing Pixel logic (per the [Meta Pixel Helper extension](https://chromewebstore.google.com/detail/meta-pixel-helper/fdgfkebogiimcoedlicjlajpkdmockpc?hl=en), the site does have a [Pixel connected](https://imgur.com/a/PobStu5)) - Temporarily deactivate all caching plugins (WP Rocket, WP Rocket | Cache Dynamic Cookie, Perfmatters) - Clear the site cache - Reinstall the Meta pixel for WordPress plugin - Reconnect to your page * Please let us know if this fixes the issue. * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18830746) * Hi [@tseabridge90](https://wordpress.org/support/users/tseabridge90/) * Just wanted to follow up and check if you are still experiencing this issues? * If so, could you try the following: - Check & Remove any existing Pixel logic (per the [Meta Pixel Helper extension](https://chromewebstore.google.com/detail/meta-pixel-helper/fdgfkebogiimcoedlicjlajpkdmockpc?hl=en), the site does have a [Pixel connected](https://imgur.com/a/PobStu5)) - Temporarily deactivate all caching plugins (WP Rocket, WP Rocket | Cache Dynamic Cookie, Perfmatters) - Clear the site cache - Reinstall the Meta pixel for WordPress plugin - Reconnect to your page * Kind regards, Marija * Thread Starter [tseabridge90](https://wordpress.org/support/users/tseabridge90/) * (@tseabridge90) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18832288) * Hi [@marijastuntcoders](https://wordpress.org/support/users/marijastuntcoders/) * We’ve tried all of the above but still getting the same response at the end when it says its connecting. * We disabled WP Rocket, cleared all the caches & removed meta plugin etc. * Thanks, * Tom * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18832438) * Hi [@tseabridge90](https://wordpress.org/support/users/tseabridge90/) , * Thanks for following up! * Can you remove the **WordPress App** integration from Facebook – [Business Integrations section](https://www.facebook.com/settings?tab=business_tools&ref=settings)? Then, try reinstalling and reconnecting to your page. If the issue persists, please share more information from the Tools > Site Health > Info: - WP Core information - Theme information - Server PHP version - Active & inactive plugins (please share the full info, including plugin versions) * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months, 1 week ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18838393) * Hi [@tseabridge90](https://wordpress.org/support/users/tseabridge90/) – just wanted to follow up and check if you are still experiencing this issue? * If so, please try removing the **WordPress App** integration from Facebook –  [Business Integrations section](https://www.facebook.com/settings?tab=business_tools&ref=settings)? Then, reinstall the plugin and re-connect to your page. If the issue persists, please share more information from the Tools > Site Health > Info: - WP Core information - Theme information - Server PHP version - Active & inactive plugins (please share the full info, including plugin versions) * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [3 months ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18842873) * Hi [@tseabridge90](https://wordpress.org/support/users/tseabridge90/) , * Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any further assistance with the plugin. * Kind regards, Marija Viewing 12 replies - 1 through 12 (of 12 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmeta-plugin-2%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/official-facebook-pixel/assets/icon.svg?rev=3158868) * [Meta pixel for WordPress](https://wordpress.org/plugins/official-facebook-pixel/) * [Frequently Asked Questions](https://wordpress.org/plugins/official-facebook-pixel/#faq) * [Support Threads](https://wordpress.org/support/plugin/official-facebook-pixel/) * [Active Topics](https://wordpress.org/support/plugin/official-facebook-pixel/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/official-facebook-pixel/unresolved/) * [Reviews](https://wordpress.org/support/plugin/official-facebook-pixel/reviews/) * 12 replies * 2 participants * Last reply from: [Marija](https://wordpress.org/support/users/marijastuntcoders/) * Last activity: [3 months ago](https://wordpress.org/support/topic/meta-plugin-2/#post-18842873) * Status: resolved