Metaslider PHP Fatal error: Uncaught Error: Call to undefined function

  • Resolved andersce

    (@andersce)


    3 years, 1 month ago

    Updated MetaSlider to Version 3.30.0 takes now my site.
    Disable MetaSlider site works (with out the images).
    Enable MetaSlider site displays no content.
    Checked the log file and found the error and stack trace below:
    Was working great for a long time, and then Boom.

    Any idea what’s going on?

    Any and All help is appreciated.
    —————————————

    PHP Fatal error: Uncaught Error: Call to undefined function apply_shortcodes() in home2/seo1acc1/public_html/danielutah/wp-content/plugins/ml-slider/inc/slide/metaslide.image.class.php:662
    Stack trace:

    0 /home2/seo1acc1/public_html/danielutah/wp-content/plugins/ml-slider/inc/slide/metaslide.image.class.php(581): MetaImageSlide->get_flex_slider_markup(Array)

    1 /home2/seo1acc1/public_html/danielutah/wp-content/plugins/ml-slider/inc/slide/metaslide.class.php(190): MetaImageSlide->get_public_slide()

    2 /home2/seo1acc1/public_html/danielutah/wp-content/plugins/ml-slider/inc/slide/metaslide.class.php(60): MetaSlide->get_slide_html()

    3 /home2/seo1acc1/public_html/danielutah/wp-includes/class-wp-hook.php(288): MetaSlide->get_slide(2348, ’92’)

    4 /home2/seo1acc1/public_html/danielutah/wp-includes/plugin.php(208): WP_Hook->apply_filters(2348, Array)

    5 /home2/seo1acc1/public_html/danielutah/wp-content/plugins/ml-slider/inc/slider/metaslider.class.php(208): apply_filters(‘metaslider_get_…’, 2348, ’92’, 2348)

    6 /home2/seo1acc1/pub in /home2/seo1acc1/public_html/danielutah/wp-content/plugins/ml-slider/inc/slide/metaslide.image.class.php on line 662

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    3 years, 1 month ago

    Hi @andersce Thanks for using MetaSlider.

    We’ve not had any other reports of this so we’ll need to work out what’s different about your site. We have a troubleshooting guide here that can help: https://www.metaslider.com/docs/troubleshooting/

    It’s Friday evening here, so Option 5 may be useful for you: rolling back to an earlier version.

    Plugin Author Steve Burge

    (@stevejburge)

    3 years, 1 month ago

    Hi @andersce. I’m following up on this. Did you have any luck troubleshooting the issue?

    Thread Starter andersce

    (@andersce)

    3 years, 1 month ago

    Steve,

    Sorry for the delayed reply.
    🙁

    I’ve tried all of the steps on the troubleshooting doc and:

    Question #1. Is the issue with all the slides in your slideshow?
    Yes. None of the slides display. Instead of the slide in the header there is the text ‘[metaslider id=92]’ that shows up throughout the site.

    Question #2. Is the issue with all your slideshows?
    Yes. See above.

    Question #3. Are your plugins updated?
    Yes.

    Question #4. Does it help to use “No Conflict Mode”?
    It was already ‘checked’.

    Question #5. Does it help to use an earlier version of MetaSlider?
    No. Rolled back to 3.29.1. No change

    Question #5. Does it help to disable optimization plugins?
    No optimization plugins.

    Question #6. Does it help to disable plugins one-by-one?
    No. Disabled all plugins, except MetaSlider, but still didn’t work.

    Question #7. Does it help to change your theme?
    No. I only have the WP Twenty Nineteen theme. I switched to that, but it wasn’t setup to display MetaSlides.

    Also, I found the original errors in the error.log in the root directory. Now the slides still don’t show but there are no errors in that logfile.

    Any ideas?
    Your expert assistance is much appreciated!

    Thanks
    Chris

    Plugin Author Steve Burge

    (@stevejburge)

    3 years, 1 month ago

    Thanks @andersce. What version of PHP and WordPress do you have on the site?

    I’ve found one other report of this issue and the user was on WordPress 4. something.

Viewing 4 replies - 1 through 4 (of 4 total)

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