Title: Metrics empty Last modified: August 21, 2020 --- # Metrics empty * Resolved [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/) * Hey, * First of all thanks for the greate plugin. * I have a problem with metrics, it doesn’t update. here is my diagnostics: * ``` Status: Conectado Client: PhpRedis (v5.3.1) Drop-in: Valid Disabled: No Filesystem: Working Ping: 1 Errors: [] PhpRedis: 5.3.1 Predis: Not loaded Credis: Not loaded PHP Version: 7.4.9 Plugin Version: 2.0.12 Redis Version: 4.0.11 Multisite: Yes Global Prefix: "" Blog Prefix: 1 WP_REDIS_HOST: "localhost" Global Groups: [ "blog-details", "blog-id-cache", "blog-lookup", "global-posts", "networks", "rss", "sites", "site-details", "site-lookup", "site-options", "site-transient", "users", "useremail", "userlogins", "usermeta", "user_meta", "userslugs", "blog_meta" ] Ignored Groups: [ "counts", "plugins", "themes", "wordfence", "wordfence-ls" ] Unflushable Groups: [] Drop-ins: [ "Redis Object Cache Drop-In v2.0.12 by Till Krüss", "sunrise.php v by " ] ``` * What am I missing ? Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/metrics-empty/page/2/?output_format=md) [→](https://wordpress.org/support/topic/metrics-empty/page/2/?output_format=md) * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13294687) * Mhh, I’m guessing the `shutdown` hook isn’t called. Can you post a list of installed plugins? * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13294893) * Hi, * It’s really weird because, i’m testing on my dev env and it works there, but in production not. They are essentially the same setup, but on productin I have different redis.conf file and nginx.conf is also different. * Below are my active plugins: * ``` ACF OpenStreetMap Field Versão 1.2.1 por Jörn Lund Admin Color Schemes Versão 2.3 por WordPress Core Team Advanced Cron Manager Versão 2.4.0 por BracketSpace Advanced Custom Fields: Font Awesome Versão 3.1.1 por mattkeys Advanced Custom Fields: reCAPTCHA Field Versão 1.3.3 por Irvin Lim Advanced Custom Fields PRO Versão 5.9.0 por Elliot Condon AMP Versão 1.5.5 por AMP Project Contributors Breadcrumb NavXT Versão 6.5.0 por John Havlik Broadcast Versão 46.12 por edward_plainview Delete Expired Transients Versão 2.0.7 por WebAware Disable Comments Versão 1.10.3 por WPDeveloper Elementor Versão 2.9.14 por Elementor.com EWWW Image Optimizer Versão 5.7.0 por Exactly WWW F12 Profiler Versão 1.3.4 por Forge12 Interactive GmbH (Versão mais recente: 1.3.5) FG Joomla to WordPress Versão 3.70.0 por Frédéric GILLES MultiSite Clone Duplicator Versão 1.5.3 por Julien OGER, Pierre DARGHAM, David DAUGREILH, GLOBALIS media systems Proxy Cache Purge Versão 4.8.1 por Mika Epstein Redis Object Cache Versão 2.0.12 por Till Krüss SiteOrigin Widgets Bundle Versão 1.17.6 por SiteOrigin TinyMCE Advanced Versão 5.5.0 por Andrew Ozz User Role Editor Versão 4.56 por Vladimir Garagulya User Switching Versão 1.5.5 por John Blackbourn & contributors W3 Total Cache Versão 0.14.4 por BoldGrid Wordfence Security Versão 7.4.10 por Wordfence WP Responsive Recent Post Slider/Carousel Versão 2.4 por WP OnlineSupport ``` * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13295476) * Strange. Nothing pops out. I’d turn off one plugin at a time, load an admin page and see if the `redis-cache:metrics` key is being created. * If you can find the culprit, I can build a workaround into the plugin. * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13305438) * Here is my redis-cache metrics keys, the keys are being created normally: * ``` 127.0.0.1:6379> KEYS *redis-cache* 1) "347:redis-cache:metrics" 2) "445:redis-cache:metrics" 3) "559:redis-cache:metrics" 4) "407:redis-cache:metrics" 5) "342:redis-cache:metrics" 6) "526:redis-cache:metrics" 7) "607:redis-cache:metrics" 8) "501:redis-cache:metrics" 9) "441:redis-cache:metrics" 10) "791:redis-cache:metrics" 11) "359:redis-cache:metrics" 12) "368:redis-cache:metrics" 13) "546:redis-cache:metrics" 14) "416:redis-cache:metrics" 15) "569:redis-cache:metrics" 16) "341:redis-cache:metrics" 17) "535:redis-cache:metrics" 18) "373:redis-cache:metrics" 19) "450:redis-cache:metrics" 20) "362:redis-cache:metrics" 21) "397:redis-cache:metrics" 22) "378:redis-cache:metrics" 23) "1:redis-cache:metrics" 24) "553:redis-cache:metrics" 25) "372:redis-cache:metrics" 26) "479:redis-cache:metrics" 27) "405:redis-cache:metrics" 28) "547:redis-cache:metrics" 29) "529:redis-cache:metrics" ``` * But when I do MGET the key contet is “nil”: * 127.0.0.1:6379> MGET 1:redis-cache:metrics 1) (nil) * Disabled all plugins the problem persists. * now i’m considering disabling all metrics because my users do not need to see this information in their dashboard. * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13305921) * Can you try `HGETALL 1:redis-cache:metrics`? * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13306481) * I’m pretty sure there’s something wrong. * ``` 127.0.0.1:6379> HGETALL 1:redis-cache:metrics (error) WRONGTYPE Operation against a key holding the wrong kind of value ``` - This reply was modified 5 years, 9 months ago by [edemir206](https://wordpress.org/support/users/edemir206/). - This reply was modified 5 years, 9 months ago by [edemir206](https://wordpress.org/support/users/edemir206/). * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13307394) * Very strange. What does `TYPE 1:redis-cache:metrics` say? * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13307447) * ``` 127.0.0.1:6379> TYPE 1:redis-cache:metrics zset ``` * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13307497) * Yikes, my mistake. The right command was: * ``` zrangebyscore 1:redis-cache:metrics 0 9999999999 WITHSCORES ``` * Could you run that? * I believe this is a multisite issue and I’ll include a fix in the next version. * One last thing, I assume the “Metrics” charts are just empty, or do they say anything in particular? * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13310296) * Hey listen, I just found something that can be very helpful to solve this problem. * My WP installation uses the PT_BR as default language, in my dev environment after updating plugins languages the chart stopped working, so i think it must be something related to this. * The “Metrics” charts say: “Ainda não foram coletados dados suficientes” which means “not enough data collected” * This is the output: * ``` 127.0.0.1:6379> zrangebyscore 1:redis-cache:metrics 0 9999999999 WITHSCORES 1) "i=114be45;h=60;m=20;r=75;b=544158;t=0.01267;c=35" 2) "1598354705" 3) "i=12ea929;h=3648;m=513;r=87.7;b=973132;t=0.16897;c=573" 4) "1598354706" 5) "i=137aa41;h=3776;m=66;r=98.3;b=945514;t=0.09888;c=214" 6) "1598354707" 7) "i=13ae5ae;h=3775;m=67;r=98.3;b=946055;t=0.10358;c=215" 8) "1598354707" 9) "i=1476d89;h=79;m=0;r=100;b=544957;t=0.01087;c=16" 10) "1598354708" 11) "i=17284f2;h=6065;m=2096;r=74.3;b=77677929;t=1.57443;c=2867" 12) "1598354711" 13) "i=17c0c48;h=79;m=0;r=100;b=544565;t=0.00755;c=16" 14) "1598354711" 15) "i=18119ef;h=79;m=0;r=100;b=544565;t=0.00926;c=16" 16) "1598354712" 17) "i=199b786;h=81796;m=36693;r=69;b=69422599;t=10.81144;c=37458" 18) "1598354713" 19) "i=1bdd201;h=79;m=0;r=100;b=544565;t=0.01127;c=16" 20) "1598354715" 21) "i=1cc8a7e;h=3765;m=67;r=98.3;b=945703;t=0.06100;c=215" 22) "1598354716" 23) "i=1d7553b;h=79;m=0;r=100;b=544565;t=0.00768;c=16" 24) "1598354717" 25) "i=1de5094;h=79;m=0;r=100;b=544565;t=0.00729;c=16" 26) "1598354717" 27) "i=1ebf2c5;h=3775;m=67;r=98.3;b=945703;t=0.05909;c=215" 28) "1598354718" 29) "i=1ee2c50;h=79;m=0;r=100;b=544565;t=0.00747;c=16" 30) "1598354718" 31) "i=1f2de01;h=3578;m=21;r=99.4;b=1284616;t=0.05740;c=176" 32) "1598354719" 33) "i=2059cc3;h=79;m=0;r=100;b=544565;t=0.00754;c=16" 34) "1598354720" 35) "i=22c9b57;h=3614;m=59;r=98.4;b=939610;t=0.06829;c=203" 36) "1598354722" 37) "i=23e83da;h=11763;m=4298;r=73.2;b=69157771;t=1.88142;c=4615" 38) "1598354723" 39) "i=24de83e;h=3787;m=66;r=98.3;b=945719;t=0.05492;c=217" 40) "1598354724" 41) "i=2518106;h=3482;m=42;r=98.8;b=931751;t=0.04675;c=185" 42) "1598354725" 43) "i=26323b2;h=1009;m=66;r=93.9;b=750625;t=0.02471;c=80" 44) "1598354726" 45) "i=26aaa1f;h=1097;m=15;r=98.7;b=924214;t=0.02445;c=60" 46) "1598354726" 47) "i=2b45ee8;h=3512;m=62;r=98.3;b=1265997;t=0.06799;c=211" 48) "1598354731" 49) "i=2be0439;h=79;m=0;r=100;b=545250;t=0.01019;c=16" 50) "1598354731" 51) "i=3029d26;h=5087;m=372;r=93.2;b=2571956;t=0.17852;c=611" 52) "1598354736" 53) "i=3077b7c;h=3464;m=26;r=99.3;b=1111422;t=0.05350;c=170" 54) "1598354736" 55) "i=32584f6;h=79;m=0;r=100;b=545250;t=0.00582;c=16" 56) "1598354738" 57) "i=32ec93a;h=79;m=0;r=100;b=545250;t=0.00776;c=16" 58) "1598354738" 59) "i=36b5193;h=3775;m=67;r=98.3;b=946388;t=0.05913;c=215" 60) "1598354742" 61) "i=383b7ca;h=3775;m=67;r=98.3;b=946388;t=0.04004;c=215" 62) "1598354744" 63) "i=398a9ae;h=3776;m=66;r=98.3;b=946392;t=0.05444;c=214" 64) "1598354745" 65) "i=3e3272b;h=1009;m=66;r=93.9;b=750625;t=0.02123;c=80" 66) "1598354750" 67) "i=3fe6150;h=79;m=0;r=100;b=545250;t=0.00751;c=16" 68) "1598354751" 69) "i=410faee;h=682;m=3;r=99.6;b=663159;t=0.01634;c=35" 70) "1598354753" 71) "i=4178cbd;h=3500;m=30;r=99.2;b=1113029;t=0.05354;c=177" 72) "1598354753" 73) "i=417bcc5;h=3776;m=66;r=98.3;b=946392;t=0.06426;c=214" 74) "1598354753" 75) "i=46d9e03;h=3776;m=66;r=98.3;b=946392;t=0.06428;c=214" 76) "1598354758" ``` * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13312539) * Alright, that means metrics are being collected. * Are you seeing any JavaScript errors on your Dashboard or Redis Settings page? * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13312579) * Forget about translation, it’s working on my dev env with PT_BR translation now. * No javascript errors, that really weird problem. * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13313974) * Okay, we’re getting closer. Can you open your Redis Settings > Metrics and post the entire HTML source code of that page here? [https://pastebin.com](https://pastebin.com) * Thread Starter [edemir206](https://wordpress.org/support/users/edemir206/) * (@edemir206) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13318448) * Pasted here: [https://pastebin.com/a2KAqpP3](https://pastebin.com/a2KAqpP3) * Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/) * (@tillkruess) * [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/#post-13318864) * Great, here is the issue: * ``` ``` * The related code: [https://github.com/rhubarbgroup/redis-cache/blob/765d2dcc58a2646816a90ad2e7729b8353955101/includes/class-plugin.php#L341-L352](https://github.com/rhubarbgroup/redis-cache/blob/765d2dcc58a2646816a90ad2e7729b8353955101/includes/class-plugin.php#L341-L352) * Are you seeing any errors in your logs? * If not, I’m guessing we should make the metrics network-wide, [@naxvog](https://wordpress.org/support/users/naxvog/)? Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/metrics-empty/page/2/?output_format=md) [→](https://wordpress.org/support/topic/metrics-empty/page/2/?output_format=md) The topic ‘Metrics empty’ is closed to new replies. * ![](https://ps.w.org/redis-cache/assets/icon-256x256.gif?rev=2568513) * [Redis Object Cache](https://wordpress.org/plugins/redis-cache/) * [Support Threads](https://wordpress.org/support/plugin/redis-cache/) * [Active Topics](https://wordpress.org/support/plugin/redis-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/redis-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/redis-cache/reviews/) * 17 replies * 2 participants * Last reply from: [edemir206](https://wordpress.org/support/users/edemir206/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/metrics-empty/page/2/#post-13328757) * Status: resolved