Title: metrics wrong?
Last modified: October 19, 2024

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# metrics wrong?

 *  Resolved [passegua](https://wordpress.org/support/users/passegua/)
 * (@passegua)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/metrics-wrong/)
 * recently the metric shows unbelievable values. They ​​have collapsed for example
   last October 16 it says 5 visitors while another metric tells me that they were
   600! How can I check if the Analytics settings are correct? Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmetrics-wrong%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/metrics-wrong/#post-18085329)
 * Thanks for opening a support topic [@passegua](https://wordpress.org/support/users/passegua/).
 * I checked your site both manually and using the [tagassistant.google.com](https://tagassistant.google.com)
   service. From doing so I can see that site visits [are recording at present](https://i.imgur.com/uqR55qF.png),
   and there is nothing blocking Analytics visits such as a consent banner. I can
   confirm that your Analytics snippet is placed correctly via Site Kit and it is
   reporting.
 * To troubleshoot this further, and see if there is any issue, please share the
   following:
    1. Your[ Site Health information](https://i.imgur.com/Rtkmsba.png). You can[ use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share privately if preferred.  
    2. If you click on the [”Source: Analytics” link](https://i.imgur.com/r3chvYj.png)
       within the Site Kit dashboard, do you see any recent data from the Analytics
       directly? I ask as Site Kit pulls information from a users Analytics account
       and displays it within the plugin dashboard. The numbers should closely match,
       which will help confirm that this isn’t specific to Site Kit.
    3. Did you make any changes to your site since October 15th? I can see that when
       visit _`https://www.sinapsi.org/`_ it redirects to `_https://www.sinapsi.org/
       wordpress/_`.
 * Let me know if you have any questions with the above.
 *  Thread Starter [passegua](https://wordpress.org/support/users/passegua/)
 * (@passegua)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/metrics-wrong/#post-18085391)
 * Many thanks for your help
 * Most probably there was an outage in recording visits since now I see the visitors
   are growing again.
 * Regards.
 *  [https://ibb.co/C29HJSR](https://ibb.co/C29HJSR)
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/metrics-wrong/#post-18085476)
 * Glad to hear it [@passegua](https://wordpress.org/support/users/passegua/), and
   appreciate the update. I’m not aware of any outage but indeed something may have
   happened in those few days.
 * If you run into any further errors or if you have any Site Kit related queries,
   be sure to get in touch. Thank you and best of luck!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘metrics wrong?’ is closed to new replies.

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## Tags

 * [Metric](https://wordpress.org/support/topic-tag/metric/)
 * [settings](https://wordpress.org/support/topic-tag/settings/)

 * 3 replies
 * 2 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/metrics-wrong/#post-18085476)
 * Status: resolved