I tried again without success. Here are the details:
Debug Code: BMI-u9rnnbQN-97471
Plugin Support
MixHa
(@mixha)
Hello @deniphinney
Please follow these steps on the site where you experienced this error:
- Go to “Other options” section
- Disable PHP CLI checking: https://prnt.sc/1sljr31
- Save “Other options” section
- Force stop both processes: https://prnt.sc/1trv1tm
- Increase the Max execution time on your site from 60 to 300
- Increase the Memory limit (wp-config): from 40M to 128M
Once you do that, try to run your migration process using the same URL or file.
Let me know if that worked for you 🙂
Thank you!
Unfortunately, MixHa, it didn’t. I did everything on your list then tried to restore the backup. Here’s the Debug Code: BMI-Xe8qikbn-82954
Plugin Support
MixHa
(@mixha)
Hey @deniphinney ,
Thank you for the update. From your latest log, you can notice:
[INFO] [2023-08-07 23:21:22] Memory limit (server): 128M
[INFO] [2023-08-07 23:21:22] Memory limit (wp-config): 40M
[INFO] [2023-08-07 23:21:22] Memory limit (wp-config admin): 256M
Please increase the marked limit from 40M to 128M and run the process again.
I think we successfully set the memory limits higher – we ended up setting them all to 256M since adjusting the wp-config limit to 128M seemed to create a conflict that prevented us from accessing the WP admin area.
Here’s the new debug code: BMI-lXdbvPed-33917
I appreciate any guidance you can provide, and I’m going to find another way to migrate this site.
Plugin Support
MixHa
(@mixha)
Hello @deniphinney ,
It seems that you still missed on one memory setting. Taken from the log:
[INFO] [2023-08-08 17:15:08] Memory limit (server): 256M
[INFO] [2023-08-08 17:15:08] Memory limit (wp-config): 40M
[INFO] [2023-08-08 17:15:08] Memory limit (wp-config admin): 256M
Please check WP_MAX_MEMORY_LIMIT in wp-config.php
Kind regards
We think we have the wp-config fixed but it’s still failing.
Here’s the debug code: BMI-F9IxuZ2Z-77867
Plugin Support
MixHa
(@mixha)
Hey @deniphinney ,
Your latest log still returns the same info, as I pasted above.
Please check WP_MAX_MEMORY_LIMIT in wp-config.php
Kind regards
Restore is still not successful. Here’s the debug code: BMI-0IXN6zWU-44899
And, here’s what the hosting support team sent as the most recent resolution prior to this latest attempt:
“I’ve aded the following entries to the wp-config.php file starting on line 86:
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
Give it another go.”
Plugin Support
MixHa
(@mixha)
Hello @deniphinney ,
Thank you for updating that memory setting.
It looks like your site struggled with file extraction, most likely due to limited I/O speed.
Since 1.2.8 version of our plugin, we provide new option, which allows you to modify the calculated extraction limit and set smaller value, so your site should handle it well.
Make sure you have 1.2.8 or newer and follow:
- Go to “Other options” section
- Find this option (and set the value there to 300): https://prnt.sc/hr13YkRTSa9s
- Save “Other options” section
- Force both processes to stop: https://prnt.sc/1trv1tm
After that, you can start restoration again using the same backup file.
Let me know if that resolves your issue 🙂
Thank you!
Thank you so much for all your help, MixHa. Last night we decided to change our hosting to a different company and the migration was completed without any issues this morning on their system.
Plugin Support
MixHa
(@mixha)
Thank you for the update Deni. I am glad that the migration went smooth.
If you face any new problems in the future, please feel free to open a new ticket.
Kind regards
