Plugin Support
qtwrk
(@qtwrk)
Hi,
Could you please provide the report number ?
Best regards,
Sorry, I hadn’t done one (didn’t even realise that was how it worked). Just done one
Report number: XNEFKTGP
Report date: 08/21/2019 12:11:25
Plugin Support
qtwrk
(@qtwrk)
Hi,
Please check:
1. do you have opcache ? if so , please purge or disable it if possible
2. please check if files/directory exists in “wp-content/cache/css/” and “wp-content/cache/js/”
there should be files with 5-random-digital name.
3. please check if there is any PHP error in log
Best regards,
1. No other cache plug-ins loaded. Hosting is on Lightspeed (shared server hosting)
2. “wp-content/cache/” exists but it’s empty and no subdirectories in it
3. Where would I find the logs? The only logs I can see are the access logs (request for <xxx> from IP <xxx> date/time, etc.)
Plugin Support
qtwrk
(@qtwrk)
Hi,
1. Please create a PHPinfo page , with code
<?php
phpinfo();
then access it by https://your_domain.com/phpinfo.php
search for keyword opcache and see if you got any.
2. Please create a PHP file , name it like test.php with code:
<?php
mkdir("./wp-content/cache/css", 0755);
$file = file_get_contents('https://fonts.googleapis.com/css?family=Open+Sans:400,700');
file_put_contents('./wp-content/cache/css/test.css', $file);
?>
and access it by https://your_domain.com/test.php
the page should be blank , it’s fine , then please go to check if it creates css folder inside /wp-content/cache , and it should be a test.css inside css folder.
Please let me know if this works or not.
3. Assuming you are using cPanel , it should be in /public_html/error_log
1. Done (https://psamathe.net/phpinfo.php – do check it yourself). There is a reference to opcache but I have no idea what opcache is etc.)
2. Done and it has created the css subdirectory and created a test.css in that sub-directory
3. It is under cPanel and the error log (/public_html/error_log has nothing since back in May related to a child theme when I was creating the child theme).
Plugin Support
qtwrk
(@qtwrk)
Hi,
Now that is weird , please remove that phpinfo , expose it in public is a security risk.
Also please submit a ticket here , we will investigate it further.
Best regards,
Done. Ticket Created #299682
(And both the phpinfo.php and test.php removed from web server but they can be put back if needed to collect info for the ticket – just ask).
Many thanks.
-
This reply was modified 6 years, 9 months ago by
psamathe.
Plugin Support
qtwrk
(@qtwrk)
Hi,
The minify/combine issue has been solved.
The cause was a WP-cron plugin that makes every page as “DOING_CRON”.
Best regards,
Many thanks to LiteSpeed for a quick response and fast solution.
10/10