• Resolved GreenDragon

    (@hliltd)


    I have this plugin active on my WordPress site and want to ensure that the FB Messenger Chat Window Stays CLOSED until a visitor clicks on the messenger icon bottom right on the site pages.. The current behaviour of having the window Open on page Load causes problems for my users and the js to load the window slows page load.

    How do I force messenger to stay closed until clicked?

    Many thanks

    Glyn Lewis

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @hliltd!

    I understand you’d like to enable Facebook Messenger, but would prefer it to be collapsed by default.

    I’m afraid that there is not currently an option for this, but it is possible to change the size of the box with some CSS. The ._94vf class can be used to target the box, like this:

    ._94vf {
    width: 315px;
    }

    This can be added to the style.css file of your child theme or by using a free plugin like Simple Custom CSS.

    CSS tweaks like this are technically beyond the scope of our support policy, though I hope that this helps get you started! 🙂

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

    Thread Starter GreenDragon

    (@hliltd)

    This is NOT Resolved and is a serious issue with the plugin.

    making it smaller via css does not solve the problem.

    The issue is there is no way to set the messenger popup to be minimised by default

    Hi @hliltd. I’m sorry for the frustration. If you’d like, you can follow along on the GitHub issue about this feature here. The feature is planned, but it has not been implemented yet. There are a few duplicate issues for it as well. You can see all the open issues concerning messenger with the Facebook plugin here.

    Thread Starter GreenDragon

    (@hliltd)

    many thanks I will follow in github

    Glyn

    You’re welcome!

    Is it OK if I mark this thread resolved? Doing this doesn’t mean the issue is resolved, it just means we close the thread since we can’t make any more progress on the issue at this time. We’re just waiting on the devs at this point. If you have any further questions about this issue, though, I’d be happy to answer them!

    Thread Starter GreenDragon

    (@hliltd)

    Yes please close the thread. If I get time this week I may pull the code to see if I can fix the error. If I spot a solution I will add comments directly to Git

    OK, sounds good! Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)

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