Title: Missing
Last modified: September 8, 2021

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# Missing

 *  Resolved [deictman](https://wordpress.org/support/users/deictman/)
 * (@deictman)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/missing-10/)
 * Hi,
    were running version 9.3.1. I can’t setup mail messaging because i’m missing
   the following part, what i’ve found in these topics.
 * – Have you specified an email under Settings -> Offline Messages -> Email Settings?
 * so i can’t provide anything relates to “Email Setting” because it’s not there.
 * How do i get the chats send e-mail? Please help.
 * Greets,
    Rogier

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/missing-10/#post-14853422)
 * Hi [@deictman](https://wordpress.org/support/users/deictman/) ,
    by your description
   it seems like you have configured the plugin to work in 3CX mode (settings > 
   Advanced Features > 3CX ). In that case the whole chat data are routed to your
   PBX and that’s why it’s not possible to setup offline emails through the WordPress.
   Unfortunately for now that feature is not available in 3CX mode neither through
   your PBX settings.
 *  Thread Starter [deictman](https://wordpress.org/support/users/deictman/)
 * (@deictman)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/missing-10/#post-14853899)
 * A oké, so if i do want the mail option i need to chose the other installation
   option.
    Will give that a try then.
 * Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Missing’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
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 * 2 replies
 * 2 participants
 * Last reply from: [deictman](https://wordpress.org/support/users/deictman/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/missing-10/#post-14853899)
 * Status: resolved