Title: Missing a temporary folder
Last modified: August 21, 2016

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# Missing a temporary folder

 *  Resolved [john macdonald](https://wordpress.org/support/users/john-macdonald/)
 * (@john-macdonald)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/missing-a-temporary-folder-20/)
 * I have just upgraded my granddaughters site to 3.7.
 * When I try to include new images, I have the ‘missing temporary folder’ message.
   I have tried all the recommended actions; permissions, theme change, de-activate
   plugins, etc. I even tried to ftp the images but the Library can’t see them. 
   I have no problems on other sites running 3.6. I am loathe to upgrade them at
   the moment.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [12 years, 7 months ago](https://wordpress.org/support/topic/missing-a-temporary-folder-20/#post-4261398)
 * The ‘temporary’ folder is a part of your server and not WP itself. Did is say
   where it was looking?
 *  Thread Starter [john macdonald](https://wordpress.org/support/users/john-macdonald/)
 * (@john-macdonald)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/missing-a-temporary-folder-20/#post-4261424)
 * No, I had assumed that it was within the wordpress structure as others had cured
   the problem by creating a ‘tmp’ folder in the root and giving it 777 permission.
   I did likewise to no avail.
 * The problem only occurred when I updated to 3.7. I’m assuming a pointer has been
   altered but I haven’t found it yet. Others have suggested a ‘Settings/Miscellaneous’
   entry for changing the upload folder, I don’t have that option in the drop down
   menu
 * I’ll keep looking. Thanks for the interest
 *  Thread Starter [john macdonald](https://wordpress.org/support/users/john-macdonald/)
 * (@john-macdonald)
 * [12 years, 7 months ago](https://wordpress.org/support/topic/missing-a-temporary-folder-20/#post-4261544)
 * Missing Folder problem – Resolved
 * Mika,
 * Thank you. The problem was with the host company. I tried everything I could 
   to make sure the problem was not of my making. When I got in touch with the company’s
   Chat Line, I was given this information.
 * _We have recreated the web-space and it will take effect after an hour. Please
   check it again after an hour and get back to us if issue persist._
 * The issue is due to the server path not resolving correctly to the correct server
   path hence the error message
 * They were as good as their word and now my granddaughter will have a few Halloween
   images to decorate her site.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing a temporary folder’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [john macdonald](https://wordpress.org/support/users/john-macdonald/)
 * Last activity: [12 years, 7 months ago](https://wordpress.org/support/topic/missing-a-temporary-folder-20/#post-4261544)
 * Status: resolved

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