Title: Missing admin menu items
Last modified: October 9, 2023

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# Missing admin menu items

 *  Resolved [changingtime](https://wordpress.org/support/users/changingtime/)
 * (@changingtime)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-admin-menu-items-3/)
 * We have capabilites on 2 sites but on one of them, our custom role is not showing
   avada in the admin menu backend. We don’t have the pro version so it is not because
   of s etting like that, its just hiding avada for non admin users for some reason,
   on our other site this is not the case, it works fine. Any troubleshooting ideas
   we can try?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/)
 * (@rizaardiyanto)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-admin-menu-items-3/#post-17110722)
 * Hi [@changingtime](https://wordpress.org/support/users/changingtime/)
 * Thanks for using PublishPress Capabilities.
 * Since Avada is commercial product, there is no easy way for us to replicate it.
   Also it’s prohibited to give support over commercial product on this forum: [https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
 * As for the basic troubleshooting is by copy the administrator role, and start
   revoke the capabilities one by one until you find which capabilities are causing
   the Avada menu disappear.
 * Thanks,
 *  Thread Starter [changingtime](https://wordpress.org/support/users/changingtime/)
 * (@changingtime)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-admin-menu-items-3/#post-17125553)
 * I made an exact copy of the administrator role and face the same issue, what 
   should I do now? the avada menu item is hidden for all users except Administrator(
   even with users with all the same permissions)
 *  Plugin Support [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/)
 * (@rizaardiyanto)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-admin-menu-items-3/#post-17126371)
 * [@changingtime](https://wordpress.org/support/users/changingtime/) In this situation,
   it appears that Avada imposes its own restrictions on menu access based on user
   roles. To verify this, we recommend reaching out to Avada’s support team for 
   clarification.
 * If you would like our team to investigate further, please consider upgrading 
   to our Pro version. This will grant you access to our private helpdesk, as it
   is against our policy to provide support for commercial products in this public
   forum.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing admin menu items’ is closed to new replies.

 * ![](https://ps.w.org/capability-manager-enhanced/assets/icon-256x256.png?rev=
   3408171)
 * [PublishPress Capabilities - User Role Editor, Access Permissions, User Capabilities, Admin Menus](https://wordpress.org/plugins/capability-manager-enhanced/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/capability-manager-enhanced/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/capability-manager-enhanced/)
 * [Active Topics](https://wordpress.org/support/plugin/capability-manager-enhanced/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/capability-manager-enhanced/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/capability-manager-enhanced/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Riza Maulana Ardiyanto](https://wordpress.org/support/users/rizaardiyanto/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/missing-admin-menu-items-3/#post-17126371)
 * Status: resolved