Title: missing backup file
Last modified: August 20, 2016

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# missing backup file

 *  Resolved [helmsinepu](https://wordpress.org/support/users/helmsinepu/)
 * (@helmsinepu)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/missing-backup-file/)
 * Hi
 * I recently started using backup scheduler, and had a problem on my site. I deleted
   and re-installed wordpress.
 * However, when I looked at my emails, I am missing the backup file with the .zip
   extension. The email subjects read 2 of 5, 3 of 5, 4 of 5, an 5 of 5. This happened
   on 1/29 and 1/25- the two backups I ran.
 * I sent them to a gmail address, and I’ve checked the trash and ‘all mail’ for
   the 1 of 5 file.
 * (I’m using dreamhost to host the site, and I also tried their “restore from our
   backup” option. Apparently they don’t have it backed up.)
 * Any ideas for how to at least do a partial recovery of the files in the zip file,
   or otherwise get my site back up and running?
 * I also have a backup zip file from a different site, with most if not all of 
   the same plug-ins installed. I’m wondering if there’s any way to use that for
   a partial recovery.
 * Thanks
 * [http://wordpress.org/extend/plugins/backup-scheduler/](http://wordpress.org/extend/plugins/backup-scheduler/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Sed Lex](https://wordpress.org/support/users/sedlex/)
 * (@sedlex)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425106)
 * As it is explained in the conf page, gmail is quite suspicious on zip file that
   it can open (and here he cannot as the zip file need all the other file to be
   unziped)
 * That is why there is an option to rename zip file …
 * Did you deleted your entire former installation
 * If not I may explain you hwo to retrieve the file
 *  Thread Starter [helmsinepu](https://wordpress.org/support/users/helmsinepu/)
 * (@helmsinepu)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425109)
 * I deleted all the files in the domain, but before I did that I copied them all
   to a directory in a different domain. All the files appear to be there, so maybe
   I can use that?
 * At this point, there’s an empty install of wordpress on the site I’m trying to
   restore.
 *  Plugin Author [Sed Lex](https://wordpress.org/support/users/sedlex/)
 * (@sedlex)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425110)
 * wonderful… look into wp-content/sedlex/backup-scheduler/
 * You should have the missing zip file in it 🙂
 * Tell me if it solve your problem
 *  Thread Starter [helmsinepu](https://wordpress.org/support/users/helmsinepu/)
 * (@helmsinepu)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425116)
 * Hooray! It’s there. 🙂 I’m downloading it now.
 * It’s strange, because I installed the plugin on two other sites, with backups
   going to the same email address, and the zip files went through for them. I’ll
   make sure I use the rename option on all of them when this is fixed.
 * Thanks!
 *  Plugin Author [Sed Lex](https://wordpress.org/support/users/sedlex/)
 * (@sedlex)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425119)
 * I know that gmail can be erratic somhow 🙂
 *  Thread Starter [helmsinepu](https://wordpress.org/support/users/helmsinepu/)
 * (@helmsinepu)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425223)
 * That did the trick, and it’s all back. **Thanks for the quick response.**
 * I’ve added the zip file suffix to avoid this problem in the future.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘missing backup file’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [helmsinepu](https://wordpress.org/support/users/helmsinepu/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/missing-backup-file/#post-3425223)
 * Status: resolved