Title: Missing basic functionality, greedy support, and no refunds
Last modified: May 12, 2025

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# Missing basic functionality, greedy support, and no refunds

 *  [stephenward9](https://wordpress.org/support/users/stephenward9/)
 * (@stephenward9)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/missing-basic-functionality-greedy-support-and-no-refunds/)
 * The plugin was missing basic functionality for us, not allowing any products 
   to default to a one-off purchase then have the subscription as an option like
   most other subscription products.
 * We were initially advised by support that they would add this functionality for
   free in return for 2 positive reviews and a case study (how many positive reviews
   are bought??). This offer was later withdrawn and a demand for $500 USD was made
   to add this functionality (again fundamental functionality).
 * We weren’t interesting in funding their development, and so requested a refund
   which was denied. Please read their refund policy very careful as they can refuse
   basically any request for a refund, their product is lacking in basic features,
   and support appeared greedy, so I suggest bearing this in mind when making your
   informed decision to purchase..

Viewing 1 replies (of 1 total)

 *  [Abhay-WP Swings](https://wordpress.org/support/users/wpssupport/)
 * (@wpssupport)
 * [1 year ago](https://wordpress.org/support/topic/missing-basic-functionality-greedy-support-and-no-refunds/#post-18463165)
 * Hello,
 * We understand your request but this seems to be incorrect and misleading for 
   other users, so let us correct with the fact that-
 * We do provide feature of one-time purchase and subscription and we never ever
   denied for this, even we have mentioned this feature in our documentation, demo,
   product page, video everywhere. How this will look like, this also we have mentioned
   by sharing proper screenshot
 * We also have special premium version demo for trying how it will show, how it
   will look like before any commitment
 * The client is asking for the extra changes need to be done because of his particular
   theme issues as per his need and business- this is totally out of box and can’t
   be done freely
 * We have not asked for funding this development, as this is completely client 
   based work
 * Thank you

Viewing 1 replies (of 1 total)

The topic ‘Missing basic functionality, greedy support, and no refunds’ is closed
to new replies.

 * ![](https://ps.w.org/subscriptions-for-woocommerce/assets/icon-256x256.gif?rev
   =2900200)
 * [Subscriptions for WooCommerce](https://wordpress.org/plugins/subscriptions-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/subscriptions-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/subscriptions-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Abhay-WP Swings](https://wordpress.org/support/users/wpssupport/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/missing-basic-functionality-greedy-support-and-no-refunds/#post-18463165)