Title: Missing billing information
Last modified: February 26, 2025

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# Missing billing information

 *  [gengisc](https://wordpress.org/support/users/gengisc/)
 * (@gengisc)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/missing-billing-information/)
 * ![](https://wordpress.org/17a10cee-4eee-4448-b715-f0c17d4f7efc)
 * Hello,
 * When I go into an already created order to create a user manually (admin), if
   I try to create a new order for that user, and then click on load billing information,**
   name + surname + email are missing**, but visible on shipping information.
 * But, if I go to the user profile after pressing “create user from order details”,
   and just click “Save” at the end of the page, it works for name and surname, 
   but email is always missing because email is not set in the billing information
   when creating the user.
 * Thank you!

Viewing 1 replies (of 1 total)

 *  [lightw](https://wordpress.org/support/users/lightw/)
 * (@lightw)
 * [1 year ago](https://wordpress.org/support/topic/missing-billing-information/#post-18492212)
 * Seeing the same thing. Would be great if this can be solved.

Viewing 1 replies (of 1 total)

The topic ‘Missing billing information’ is closed to new replies.

 * ![](https://ps.w.org/create-user-from-guest-order/assets/icon-256x256.png?rev
   =3162591)
 * [Create User From Guest Order](https://wordpress.org/plugins/create-user-from-guest-order/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/create-user-from-guest-order/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/create-user-from-guest-order/)
 * [Active Topics](https://wordpress.org/support/plugin/create-user-from-guest-order/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/create-user-from-guest-order/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/create-user-from-guest-order/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [lightw](https://wordpress.org/support/users/lightw/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/missing-billing-information/#post-18492212)
 * Status: not resolved