Title: Missing Buttons Last modified: August 20, 2016 --- # Missing Buttons * Resolved [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/) * I have spent HOURS on the phone with tech support at godaddy. They are completely stumpted. Here lies my problem: On my user dashboard I am missing buttons… I do not have a plugin button nor do I have a appearance button. We have troubleshooted this inside out and backwords. Tried completely removing WP and reinstalling, we tried coding ect. In the end, I’m still left missing these CRUCIAL parts of my WP. I am so frustrated! ANY ideas or suggestions?? Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/missing-buttons-1/page/2/?output_format=md) [→](https://wordpress.org/support/topic/missing-buttons-1/page/2/?output_format=md) * [jnhghy](https://wordpress.org/support/users/jnhghy/) * (@jnhghy) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017643) * Hi, I don’t use godaddy but I can recommend using an ftp client and overwrite wp-admin (you can get it from over [here](http://wordpress.org/latest.zip).) This should work… * Regards * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017645) * Ok we have already tried the overwrite. I have also tried disabling all of the plugins to see if that was the issue. Nothing. * [jnhghy](https://wordpress.org/support/users/jnhghy/) * (@jnhghy) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017649) * EDIT: also, can you share a link to your site? * Switch to the default theme, if that doesn’t work: try other browsers, clear cache and cookies. Let me know how things are after this, Regards * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017656) * How do I switch to the default theme if I have no appearance button?? * I have also tried accessing this on several over browsers, no difference. Same with clearing cache and cookies. * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017657) * [http://www.successconnection.org](http://www.successconnection.org) * [jnhghy](https://wordpress.org/support/users/jnhghy/) * (@jnhghy) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017661) * To switch to the default theme just rename/delete the other themes leaving only the default themes unchanged, I’ll be waiting for you to postback the result, Regards * Moderator [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017663) * Do you have more than one account set up on the site? ie – one for admin & one with a lesser role? if you are signed in with a role that doesn’t have access to the appearance & plugin menu items you won’t see them. * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017690) * Ok, in renaming the themes… I attempted to do so and the only theme it will allow on is the “chameleon” theme. When attempting to set any of the others my dashboard comes up with a error that says “Error the themes directory is either empty or does not exist. Please check your installation.” * As far as I know there is only one account set up on the site. The only log in is mine. * Moderator [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017692) * Do you have a users menu? Look at ‘all users’ & it will tell you what users are setup & their roles – to confirm that the account you are logged in with is an administrator & there are no additional unexpected accounts. Also check that the totals at the top for number of users & administrators tallys with the accounts listed on that page. * [jnhghy](https://wordpress.org/support/users/jnhghy/) * (@jnhghy) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017693) * It probably means that the default themes are missing from the themes folder, have you seen them when when you connected with the ftp client? you can overwrite them also using as source the files that you downloaded when you downloaded wordpress. * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017697) * I do not have a users menu. * Yes, I can see the folders within my ftp client. I will try the overwrite again and see if that will do the trick. * PS thanks a MILLION for all of your support and patience 🙂 * Moderator [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017719) * I would suggest inspecting the [prefix]users & [prefix]usersmeta tables in the database using PphMyAdmin or other db tool to check that your account is still the only user still has the administrator role. * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017767) * Ok, In searching the PphMyAdmin…. The first line is first name, second line last name, third line nickname. All of the meta values on the right next to this first is blank, second is blank, third reads admin. With the user meta id being 1 as well as the user id as being one. Then at the very BOTTOM of the list there is meta id being 30 and then user id 2, followed by my log in. Is this saying there is in fact 2 logins???? Please if I have not been specific enough let me know and I will try again to explain 🙂 * Moderator [cubecolour](https://wordpress.org/support/users/numeeja/) * (@numeeja) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017794) * That sounds like its all probably OK & that my concern of a rogue user having being created and your own user rights having been reduced was not the case. * A brief explanation of those parameters is at [http://www.velvetblues.com/web-development-blog/how-to-add-an-admin-user-to-a-wordpress-database/](http://www.velvetblues.com/web-development-blog/how-to-add-an-admin-user-to-a-wordpress-database/)( I’m not suggesting you do anything with the tutorial, but it explains a little about the various parameters) * its good to be able to rule that out as the cause, but having never experienced anything similar I’m afraid I’m out of ideas at the moment for what else could cause this. I’ll post again if I think of anything else to investigate to track this issue down. * Do you have a database backup taken soon before the issue appeared? If so is it possible to set up a new database and change the wp-config.php to link to that? * Thread Starter [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * (@ajmichaels) * [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/#post-3017798) * Yet another part of this crazy frustration. I have never had access to the buttons I’m currently seeking. I thought maybe it was because I needed to update to the new wp. So I went forward with the update hoping this would fix the errors. My dashboard unfortunately did not have them once again after the update. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/missing-buttons-1/page/2/?output_format=md) [→](https://wordpress.org/support/topic/missing-buttons-1/page/2/?output_format=md) The topic ‘Missing Buttons’ is closed to new replies. ## Tags * [Coding](https://wordpress.org/support/topic-tag/coding/) * [godaddy](https://wordpress.org/support/topic-tag/godaddy/) * [missing](https://wordpress.org/support/topic-tag/missing/) * [troubleshooting](https://wordpress.org/support/topic-tag/troubleshooting/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 16 replies * 3 participants * Last reply from: [ajmichaels](https://wordpress.org/support/users/ajmichaels/) * Last activity: [13 years, 9 months ago](https://wordpress.org/support/topic/missing-buttons-1/page/2/#post-3017813) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics