Title: Missing customer information
Last modified: August 25, 2023

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# Missing customer information

 *  Resolved [samisraeli](https://wordpress.org/support/users/samisraeli/)
 * (@samisraeli)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/missing-customer-information/)
 * After upgrading to version 2.2.0 we had few orders without customer information(
   name, customer id, first name, last name…)
   There are other orders that have customer
   information.How can I resolve this issue?Thank you,Sam

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-16936428)
 * Hi [@samisraeli](https://wordpress.org/support/users/samisraeli/)
 * Apologies for the inconvenience. The update 2.2.0 introduced a feature that creates
   WooCommerce orders upon receiving a payment confirmation webhook from PayPal.
   However, under certain circumstances (for instance, when using specific checkout
   customizations), the order creation may have been inadvertently triggered without
   containing all relevant buyer details.
 * To work around this issue, you could consider downgrading to the [previous version 2.1.0](https://github.com/woocommerce/woocommerce-paypal-payments/releases/download/2.1.0/woocommerce-paypal-payments.zip),
   or you might want to try out [this test version](https://drive.google.com/uc?export=download&id=1DkB2KNllIiunvf73PEeTiX5wxD2vl8d6).
   This version includes a [proposed fix](https://github.com/woocommerce/woocommerce-paypal-payments/pull/1530)
   that is planned to be incorporated in the upcoming update.
 * Your feedback would be immensely appreciated if you choose to try out this test
   version, particularly if you’re encountering the issue of empty order details
   with update 2.2.0. Thank you!
 * Kind regards,
   Niklas
 *  Thread Starter [samisraeli](https://wordpress.org/support/users/samisraeli/)
 * (@samisraeli)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-16937805)
 * I tried to revert to version 2.1 and I got php errors.
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-16939499)
 * Hi [@samisraeli](https://wordpress.org/support/users/samisraeli/)
 * Please provide more details about the PHP errors you encounter on version 2.1.0.
   For example, a screenshot of the complete error message would help us, as we 
   are unaware of any errors relating to the 2.1.0 update.
 * Thanks!
 * Kind regards,
   Niklas
 *  [Paul](https://wordpress.org/support/users/headwall/)
 * (@headwall)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-16966383)
 * Hi
 * We experienced the same “missing customer information” problem with version 2.2.0.
   Reverting to version 2.1.0 seems to have restored normal operation. After a week
   of using 2.1.0 again, all PayPal orders have customer fields populated properly.
   I assume the fix will be rolled out in the next release?
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-16966489)
 * Hi [@samisraeli](https://wordpress.org/support/users/samisraeli/)
 * We haven’t heard back from you in a while, so I’m marking this thread as resolved.
   In any case, the next update should resolve the reported issue. There is a pre-
   release version of the next update available here on Github, in case you are 
   interested in giving it a try: [https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.2.1-rc1](https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/2.2.1-rc1)
 * Please reopen this thread or create a new one if any questions remain. Thank 
   you!
 * Kind regards,
   Niklas
 *  Thread Starter [samisraeli](https://wordpress.org/support/users/samisraeli/)
 * (@samisraeli)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-17000587)
 * It was resolved after I downgraded to version – 2.1.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Missing customer information’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 6 replies
 * 6 participants
 * Last reply from: [samisraeli](https://wordpress.org/support/users/samisraeli/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/missing-customer-information/#post-17000587)
 * Status: resolved