Title: Missing discount
Last modified: January 19, 2023

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# Missing discount

 *  Resolved [wx2023](https://wordpress.org/support/users/wx2023/)
 * (@wx2023)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/)
 * Hello,
 * The discount amount is printed on a paper invoice if the customer orders from
   our website. However, if I create the order for the customer from woocommerce
   order admin page, the plugin strangely does not print the discount. Any suggestion?
 * Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/#post-16431274)
 * Hi [@wx2023](https://wordpress.org/support/users/wx2023/),
 * The plugin is designed to generate documents based on the WooCommerce orders.
   Kindly make sure that the discounted amount is present in your WooCommerce order
   edit page of those specific order you are facing issues with. If the issue persists,
   kindly get back to us by sharing the screenshot of the WooCommerce order edit
   page and its corresponding invoice PDF to identify the issue.
 * PS: _You can mask user-sensitive information while sharing screenshots. _
 *  Thread Starter [wx2023](https://wordpress.org/support/users/wx2023/)
 * (@wx2023)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/#post-16431377)
 * Hi, the discounted amount is present in my WooCommerce order edit page.
 * ![](https://i0.wp.com/mykampung.shop/wp-content/uploads/2023/02/WooCommerce-order-
   edit-page-screenshot.jpg?ssl=1)
 * However, pdf doesn’t include the discounted amount.
 * ![](https://i0.wp.com/mykampung.shop/wp-content/uploads/2023/02/print-pdf-screenshot.
   jpg?ssl=1)
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/#post-16431822)
 * Hi [@wx2023](https://wordpress.org/support/users/wx2023/),
 * Thanks for sharing the information. We couldn’t replicate the issue on our end.
   Can you try creating a new template and check? Let us know how it goes.
 *  Thread Starter [wx2023](https://wordpress.org/support/users/wx2023/)
 * (@wx2023)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/#post-16434078)
 * Hi, I have created another order but the discounted amount is still not showing
   on the pdf invoice.
 * ![](https://i0.wp.com/mykampung.shop/wp-content/uploads/2023/02/edit-page.jpg?
   ssl=1)
 * ![](https://i0.wp.com/mykampung.shop/wp-content/uploads/2023/02/pdf-print.jpg?
   ssl=1)
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/#post-16458662)
 * Hi [@wx2023](https://wordpress.org/support/users/wx2023/),
 * As intimated in the previous response, have you tried to resolve the issue by
   creating a new invoice template through the following steps: _Invoice/Packing
   > Invoice > Customize > Change layout_? Check it out and let us know how it goes.
 *  Thread Starter [wx2023](https://wordpress.org/support/users/wx2023/)
 * (@wx2023)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/missing-discount/#post-16459066)
 * Hi, created a new invoice template but the issue hasn’t been resolve.
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/missing-discount/#post-16493939)
 * Hi [@wx2023](https://wordpress.org/support/users/wx2023/),
 * There is a chance that you directly alter the product price from the order edit
   page to offer a discount. Presently, the plugin displays discounts only if there
   is a coupon code associated with it. However, considering this as a use case,
   we will add this in our upcoming release to handle such situations. Thanks for
   understanding.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Missing discount’ is closed to new replies.

 * ![](https://ps.w.org/print-invoices-packing-slip-labels-for-woocommerce/assets/
   icon-256x256.gif?rev=3123111)
 * [WebToffee WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels](https://wordpress.org/plugins/print-invoices-packing-slip-labels-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/print-invoices-packing-slip-labels-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/missing-discount/#post-16493939)
 * Status: resolved