Title: Missing emails
Last modified: May 28, 2021

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# Missing emails

 *  Resolved [votsiosh](https://wordpress.org/support/users/votsiosh/)
 * (@votsiosh)
 * [5 years ago](https://wordpress.org/support/topic/missing-emails-5/)
 * Hello, I’ve been using the plugin for a long time, and I recently noticed that,
   after the latest update, the only email that goes to the client it the “partially
   shipped”. How can I bring back the 2 other emails? (“Shipped” and “Updated tracking”)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-emails-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [5 years ago](https://wordpress.org/support/topic/missing-emails-5/#post-14504443)
 * The Completed is the Shipped (if you use the rename) – this is a WooCommerce 
   email which we allow to rename and we add the tracking info. The Updated Tracking
   status was removed a few month ago as it was for cases where the tracking info
   updated after the order was shipped and 99.9% of our users did not use it.
 *  Thread Starter [votsiosh](https://wordpress.org/support/users/votsiosh/)
 * (@votsiosh)
 * [5 years ago](https://wordpress.org/support/topic/missing-emails-5/#post-14507228)
 * Ok thank you, but I after I installed the plugin, the “shipped” email does not
   send to the customers.
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/missing-emails-5/#post-14547397)
 * Umm.. The advanced shipment tracking just adds the tracking info widget to the
   Completed email and allows you to rename the status label to shipped. We do not
   send the email, its sent by WooCommerce when you mark the orders as Shipped.
    -  This reply was modified 4 years, 12 months ago by [Zorem](https://wordpress.org/support/users/zorem/).
 *  [thesaintindiano](https://wordpress.org/support/users/thesaintindiano/)
 * (@thesaintindiano)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/missing-emails-5/#post-14548371)
 * Hi [@zorem](https://wordpress.org/support/users/zorem/),
 * The advanced shipment tracking doesn’t add the tracking info widget to the Completed
   email. Please find attached a link to an email sent that doesn’t include an order
   tracking table. I have also set **Order Emails Display ** setting in the AST 
   plugin to **processing**, **shipped** (completed).
 * [https://pasteboard.co/K6f3hjn.png](https://pasteboard.co/K6f3hjn.png)
 * Regards & Thanks
    Indiano

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Missing emails’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

## Tags

 * [emails](https://wordpress.org/support/topic-tag/emails/)

 * 4 replies
 * 3 participants
 * Last reply from: [thesaintindiano](https://wordpress.org/support/users/thesaintindiano/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/missing-emails-5/#post-14548371)
 * Status: resolved