Title: Missing Header and Nav Last modified: September 1, 2016 --- # Missing Header and Nav * [pranaman](https://wordpress.org/support/users/pranaman/) * (@pranaman) * [9 years, 10 months ago](https://wordpress.org/support/topic/missing-header-and-nav/) * I am working for a company and they have an active site and a test site. * The test site is [http://tinyurl.com/z7avpcc](http://tinyurl.com/z7avpcc) and the active site is [http://tinyurl.com/jpewns6](http://tinyurl.com/jpewns6). * The test site is missing the nav and header. A developer at the company said it was something with jquery, either it’s old or has a problem. Not sure if that’s true or not. * This is a list of their Active Plugins, which are Up to Date: * Akismet Contact Form 7 Duplicate Post Duplicator Embedly Force Regenerate Thumbnails IE Enhancer and Modernizer Limit Login Attempts Slider Revolution Velvet Blues Update URLs * Active Plugins – Not Up to Date: * ManageWP – Worker (Version 4.1.33, Version 4.2.2 avail) Sucuri Security – Auditing, Malware Scanner and Hardening (Version 1.7.17, version 1.8.1 avail) UpdraftPlus– Backup/Restore (Version 1.12.13, version 1.12.17 avail) WPBakery Visual Composer( Version 4.5.3, version 4.12 avail) * I don’t have access to their host, godaddy, so I am careful not to update or turn anything off just yet. * What would be the best way to go about fixing this? Viewing 4 replies - 1 through 4 (of 4 total) * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [9 years, 10 months ago](https://wordpress.org/support/topic/missing-header-and-nav/#post-7596337) * Have you tried: * – deactivating **all** plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s). * – switching to the default theme to rule out any theme-specific problems. * – [resetting the plugins folder](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems. * – re-uploading all files & folders – **except** the wp-content folder and wp- config.php & root .htaccess files – from a **fresh** download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. * Thread Starter [pranaman](https://wordpress.org/support/users/pranaman/) * (@pranaman) * [9 years, 10 months ago](https://wordpress.org/support/topic/missing-header-and-nav/#post-7596376) * thanks for the suggestions. Here’s what I’ve done: * – deactivated all plugins. * – switched to the 2015 theme. * In both cases, it was still the same. * This site was recently created by a (supposedly) professional agency. I’ve since come on board to help, and do not have FTP or PhpMyAdmin access. * I’ve looked in the Editor, all the files are there as well, aren’t they? * I’ve created a copy with Duplicator, and am trying to deploy it on another server, but I am having trouble – staying on it though. * Is there anything else I can do without having FTP or PhpMyAdmin access? * [sibrauk](https://wordpress.org/support/users/sibrauk/) * (@sibrauk) * [9 years, 10 months ago](https://wordpress.org/support/topic/missing-header-and-nav/#post-7596377) * checking out firefox, right click inspect element * It might be a JavaScript problem, since there is