Title: Missing Image
Last modified: December 26, 2019

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# Missing Image

 *  Resolved [multimastery](https://wordpress.org/support/users/multimastery/)
 * (@multimastery)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-image-11/)
 * Hello,
 * I enabled ‘Optimize Images’ and it made an image disappear on my site. When I
   disabled the setting, then it came back. Please let me know what going on here.
   Is it that Shortpixel is not compatible with all sites? …because I have used 
   the same setting on a totally separate site and never had these problems. Please
   reply ASAP on this matter. I need to know that this isa reliable and not hit 
   or miss.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/)
 * (@optimizingmatters)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/missing-image-11/#post-12272094)
 * the shortpixel image opt. in AO works on all sites, only requirements are you
   have enough credits (free or not) and that the images can be reached by shortpixel(
   so not protected somehow). this is confirmed by the fact that it works on all
   your images except one, actually 😉
 * now why that one image would not work, is impossible to say without more info
   really, but while flying blind I can point you to [this FAQ page which explains how you can exclude an image from being optimized](https://shortpixel.helpscoutdocs.com/article/260-exclude-an-image-from-being-optimized-when-using-autoptimize).
 * hope this helps,
    frank

Viewing 1 replies (of 1 total)

The topic ‘Missing Image’ is closed to new replies.

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## Tags

 * [images disappear](https://wordpress.org/support/topic-tag/images-disappear/)
 * [missing image](https://wordpress.org/support/topic-tag/missing-image/)

 * 1 reply
 * 2 participants
 * Last reply from: [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/missing-image-11/#post-12272094)
 * Status: resolved