Title: Missing image and flexslider error
Last modified: October 23, 2023

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# Missing image and flexslider error

 *  Resolved [micahjsharp](https://wordpress.org/support/users/micahjsharp/)
 * (@micahjsharp)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/)
 * Hello, we recently noticed that an image on a product page is missing (as is 
   a buy button) when we check the box to “Enable Visitor Features”. I noticed a
   javascript error around flexslider. When I disable the checkbox and re-save, 
   the error goes away and the image appears.
 * I just updated to TablePress 2.1.8 but I’m afraid that didn’t help. Here are 
   some images below. Note I unchecked the box to make the problem go away on the
   url provided, but can turn it back on if necessary for troubleshooting.
 * Thank you.
 * ![](https://www.dropbox.com/scl/fi/djju394uwanejaobd30hm/TablePress-checkbox.
   png?rlkey=xr5vsiij7mfo7fzh086c18ybl&dl=1)
 * ![](https://www.dropbox.com/scl/fi/r0yrr3gxawo74op93356o/flexslider-error.png?
   rlkey=g7b9c07j0wm0akq3cypxmu150&dl=1)
 * ![](https://www.dropbox.com/scl/fi/5dmo1z8lndca0wddsyxph/missing-image-on-page.
   png?rlkey=gm4jfmnpp124wvivm3ls7l9gc&dl=1)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmissing-image-and-flexslider-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17146302)
 * Hi!
 * Thanks for your post and sorry for the trouble!
 * The cause for this is that your site (i.e. another plugin or your theme) is loading
   an extra (but outdated) copy of the jQuery JavaScript library, that both TablePress
   and FlexSlider (and many other plugins) use.
 * Apparently, that outdated version is causing a conflict.
 * You will need to find what’s adding that extra copy and adjust that to also use
   the version of jQuery that comes with WordPress. As a first step, I recommend
   to turn off things like optimization or page speed plugins, as you might then
   get more detailed error messages (with indications about which plugin/theme a
   file is coming from).
 * Best wishes,
   Tobias
 *  Thread Starter [micahjsharp](https://wordpress.org/support/users/micahjsharp/)
 * (@micahjsharp)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17147600)
 * Thank you Tobias, I appreciate the response and suggestion. I’ll look into that.
 * Micah
 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17147806)
 * Hi,
 * sure, no problem! I hope that you can find the actual cause for this!
 * Best wishes,
   Tobias
 *  Thread Starter [micahjsharp](https://wordpress.org/support/users/micahjsharp/)
 * (@micahjsharp)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17176600)
 * Hi there, I finally managed to update my jquery distribution from 3.4.1 to 3.7.1
   but I still appear to get the same error, only when I check the box to “Enable
   Visitor Features” (Offer the following functions for site visitors with this 
   table:). Can you think of anything else that might be causing this problem? Thank
   you.
 * ![](https://www.dropbox.com/scl/fi/6sdblikgtabe635bz2sog/flexslider-error-jquery-
   version.png?rlkey=oinx8963k7c8npdgj2j261lfo&dl=1)
 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17177655)
 * Hi,
 * it seems that your site is still loading an extra version of jQuery, which you
   must not do. Instead, everything should use the version that comes with WordPress,
   and it should load that via the WordPress `wp_enqueue_script()` API functions.
 * To find out more, please deactivate all JavaScript optimization and minification
   plugins for a test, please.
 * Regards,
   Tobias
 *  Thread Starter [micahjsharp](https://wordpress.org/support/users/micahjsharp/)
 * (@micahjsharp)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17179139)
 * Thank you Tobias, I will try that.
 *  Thread Starter [micahjsharp](https://wordpress.org/support/users/micahjsharp/)
 * (@micahjsharp)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17179176)
 * Tobias, you were right, I don’t know why, but our functions.php was not using
   the default built in jquery and trying to load our own version. I will try changing
   it to using wp_enqueue_script(‘jquery’) to keep the built in version and see 
   if that has any problems.
 * Was this:
 * `wp_deregister_script( 'jquery' );
   wp_register_script( 'jquery', '/../_/node_modules/
   jquery/dist/jquery.js', array(), 123);
 * Switched to this:
 * `wp_enqueue_script('jquery');`
    -  This reply was modified 2 years, 7 months ago by [micahjsharp](https://wordpress.org/support/users/micahjsharp/).
    -  This reply was modified 2 years, 7 months ago by [micahjsharp](https://wordpress.org/support/users/micahjsharp/).
    -  This reply was modified 2 years, 7 months ago by [micahjsharp](https://wordpress.org/support/users/micahjsharp/).
 *  Plugin Author [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * (@tobiasbg)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17179307)
 * Hi,
 * yes, that’s exactly what I meant! 🙂 Great find!
 * Best wishes,
   Tobias

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Missing image and flexslider error’ is closed to new replies.

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 * 8 replies
 * 2 participants
 * Last reply from: [Tobias Bäthge](https://wordpress.org/support/users/tobiasbg/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/missing-image-and-flexslider-error/#post-17179307)
 * Status: resolved