Title: Missing Invoice number
Last modified: July 9, 2020

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# Missing Invoice number

 *  Resolved [gore.m](https://wordpress.org/support/users/gorem/)
 * (@gorem)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-invoice-number/)
 * Hello,
    I found out that we have one missing number between invoices (We have
   installed: free plugin v2.5.2 + Pro v2.4.1), it seems that it happen during an
   unsuccessful customer order/payment (3 times)… it happened in the following steps
   1) waiting payment > cancelled > payment cancelled by customer > payment expired
   2) waiting payment > cancelled > payment expired 3) waiting payment > failed 
   > payment cancelled by customer > payment expired
 * There is not invoice checked on order page (so it should not be generated).
 * It is first time it happened.
 * Invoice should be generated (we have in settings), only if:
    – Order processing–
   Order processed – Returned order – Customer Document / Order Details (Manual 
   Email) – Customer Credit Note
 * Where can be problem?
    Is it possible fill in missing invoice number? Thanks 
   you

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [alexmigf](https://wordpress.org/support/users/alexmigf/)
 * (@alexmigf)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-invoice-number/#post-13093699)
 * Hello [@gorem](https://wordpress.org/support/users/gorem/)
 * Unfortunately we are not allowed to provide support for paid products here in
   the forums. Please contact us by email at [support@wpovernight.com](https://wordpress.org/support/topic/missing-invoice-number/support@wpovernight.com?output_format=md).
 * We will do our best to help you!
 *  Thread Starter [gore.m](https://wordpress.org/support/users/gorem/)
 * (@gorem)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-invoice-number/#post-13093714)
 * OK thanks
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 11 months ago](https://wordpress.org/support/topic/missing-invoice-number/#post-13099736)
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Missing Invoice number’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

## Tags

 * [pro](https://wordpress.org/support/topic-tag/pro/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/missing-invoice-number/#post-13099736)
 * Status: resolved